Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • July 29, 2019 at 9:03 pm #1122928
    Charles Tantillo
    Guest

    As I mentioned in the title, a 3rd party developed my website using one of your themes, so I don’t have a registration code. Is there any way I can still get support?

    In a nutshell, I’m having the same issue as this user: https://kriesi.at/support/topic/avia-layout-builder-missing-on-all-new-page-builds/

    Please let me know if you can help, thanks!

    July 30, 2019 at 4:56 am #1123038
    Rikard

    Hey Charles Tantillo,

    Sorry for the problem, but you need a purchase code in order to register on the support forum.

    Did you follow the suggestions in the thread you linked to? Make sure that you are running the latest version of the theme (4.5.7) as well: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    July 30, 2019 at 5:59 pm #1123204
    Charles Tantillo
    Guest

    Thanks for the response, I understand the policy. Unfortunately I can’t follow the suggestions in the thread as the URLs are hidden unless I log in.

    Is there any way to pay a fee to register, or any other way to verify that I own the product other than a purchase code? I understand that you’re running a business and your time is valuable, I just don’t know another route to seek support here.

    July 30, 2019 at 6:35 pm #1123223
    Yigit

    Hi,

    I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and a Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a Themeforest account of your own and use it to re-purchase the theme.

    Best regards,
    Yigit

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.