My site is completely deleted

Good morning, I have been an Envato user for 5 years and I am very happy with the service.

For a few weeks now I have been trying to scale my business and create an additional line of business. For this it was necessary to create a subdomain and of course, use Enfold for my site. What has caused me some problems because for 2 days, everything is simply deleted every time I update with some new information. To solve it I must run a backup of 4 days ago and I cannot add anything new

As I see on my wordpress platform the theme is updated to its latest version and there is no error warning

I contacted the hosting provider and cpanel but they tell me that everything works correctly and I have all the updates correctly installed

Hello Victoria, how are you?

In principle it is important to know that there is no error alert. There is nothing to indicate that something is wrong.

On the other hand, it is difficult to explain but I will try. I was working on one of the Enfold templates, I made perfect progress making substitutions of texts and images, but suddenly I made a modification of a text, I updated to see what the site looked like and I realized that it was in the middle, all after the second content block was deleted. One of the last things I did was an integration with a Mailchimp form. From that moment I have not been able to make any changes.

The only thing I do is run the last backup where the complete site is so that the information can be seen but I have not been able to create the contact page or add the links that I need for that

This is truly the worst support system I have ever seen. It is not possible that it took 3 days to respond, but also the response is poor and incomplete. Could you send me a link with the explanation of what I should see? any video? or refer me to a consultant who takes the time to pay attention and really help

Is there a way to confirm that this is the error before deleting everything and reinstalling?

I don’t understand how there could be an error in loading the theme if I download it from the Envato site

Is there a way to have a fluent conversation with someone and not have to wait 2 days for an answer?

From the first moment that I communicate, I sent them the access data of the site, I thought they would enter and they would try to see what the error is. I have already reviewed all the possibilities of errors and everything is perfectly the only thing left is you. The theme does not work with loading from wordpress nor does loading from FTP work.

I’ve already lost a week of work, I need a solution

I just activated Enfold and ran the last Back Up with the entire page. If you enter and try to make any modification and update you will notice that more than half of the content of the site disappears. I increased the PHP storage space in the Hosting to 512MB and it has all the updates.

Hi, thank for solitions.

I do not know what more details can I give of what is happening. Supposedly you already fixed the problem and it had something to do with the use of the strong code. I would understand that this is true if only the blocks where there are strong codes were deleted but everything is deleted, I cannot add anything new, I cannot use the integration links with Mailchimb, if I add YouTube videos and update it is completely deleted. I no longer know what to do and I do not know what else to say, there is no alert that tells me what is wrong, there is no tutorial with a description similar to what is happening to me. This is really frustrating. I bought this demo because I thought it was the best in presentation and web services but I think I am sorry for having paid for the theme and worse still having to pay an additional for a support like this, slow and with little desire to help…..

I really don’t know what to do for this to have a solution. I already spent a lot of money and I can’t just pay for another theme