May 28, 2019 at 11:26 am #1104770
This is part of the Enfold Performance Settings. The expected effect should be that only used template builder elements are loaded when WordPress renders a page. This is the setting everyone would want to ensure that elements not used do not slow down your website. It does not always work. Quite a few requests for support indicate problems with this settings. The recommended solutions do not go to the root cause of the malfunction. Buy a car with more horse power or get the engine tuned is not a solution if the car is just too big and heavy. I think I made my point.
We all want the recommended settings to work. And they do work on most sites. To find out why they don’t work for everyone, we will need some help.
We have a large site using Enfold where the performance settings “Load only used elements (recommended)” do work. However, the hosting space, a shared space, was too slow. The engine had not enough horsepower. We decided to move the site to a dedicated server where it runs super fast. It was not easy as the site is big. However, on that new server the Enfold Performance settings “Load only used elements (recommended)” do not work. Custom icons do not show on the site. Apparently, the error is not the same for everyone posting in this support forum. For some it is a slider element, for others an accordion and for some the custom icon.
The performance settings offer 3 options. Load only used elements (recommended), Load all, Load manual selection. The manual selection works great if you remember which elements have been used on your site. With multiple designers on board that might be difficult. You have to check every page and see if it all still works. Of course, the recommended settings would make a lot of sense.
Since we have two running sites that are nearly the same in terms of design and content, and one shows the trouble and the other does not, we have an opportunity to find the root cause and solve it. Same plug ins, php 7.0 on the server that works, and php 7.3 on the new server.
We kindly ask Enfold support team to pick this up. Thank you.June 1, 2019 at 12:19 pm #1106045
Could you please attach some screenshots of the issues with the icons?
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
VictoriaJune 3, 2019 at 8:55 am #1106617
Thank you for your interest in resolving this issue that apparently bothers others as well.
The site is life. We are running it with a manual selection of the elements to be loaded. If you switch to the “recommended” setting then you see the error in the main menu on the homepage. Please see yourself and then revert the change. Login to dashboard is below.June 5, 2019 at 3:54 pm #1107656
Thank you for the update.
The element manager can only scan shortcodes inside the post content or those added in widgets. You have to replace the icon shortcodes with the actual html. Example:
<span class="av_font_icon avia_animate_when_visible avia-icon-animate av-icon-style- ll_bg_fff av-no-color avia-icon-pos-left avia_start_animation avia_start_delayed_animation" style=""><span class="av-icon-char" style="font-size:1.1em;line-height:1.1em;" aria-hidden="true" data-av_icon="" data-av_iconfont="m24"></span></span>
We replaced the shortcodes with their actual html in the DE version of the site.
IsmaelJune 5, 2019 at 4:34 pm #1107679June 5, 2019 at 9:10 pm #1107746June 7, 2019 at 3:47 am #1108120
Did you install / enable some “Enfold Shortcode Parser”?
Sorry about that. I forgot to disable the debug mode. You should see it at the very bottom of the functions.php file.
Please remove that hook to disable the parser.
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