Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #1248089

    After theme update to Endold 4.7.6.3 Layout Builder is not loading properly (see screenshot). WordPress is up to date, PHP also.

    If I switch the editor to standard and back, ALB it is loaded. However, it doesn’t work properly. For example, texts are not displayed in the editor (see screenshot).

    To solve the problem, I followed all the points in your guide: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly
    .. Unfortunately without success ;-(

    Could you take a look at it? The access data can be found in the private content

    #1248180

    Hey frankeee,

    Thanks for giving us admin access.
    I checked the page in the screenshot and the Advanced Layout Builder is showing however the page itself is not loading some CSS (see screenshot in private content).
    Can you try to set max_execution_time to 240? let us know if this helps.

    Best regards,
    Nikko

    #1248199

    Hi Nikko, thank you very much for your answer!
    Increasing the max_execution_time does not change anything. I don’t think it’s the server either. The ALL-INKL premium package performed well before the update – why not after the update?

    #1248388

    Hi frankeee,

    Best regards,
    Victoria

    #1248414

    Hello Victoria,
    I have disable Wordfence – no change, ALB does not load.

    Note: Mod secutrity is not installed. And as I said, I followed all the points in your guide: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#layout-builder-is-not-loading-properly

    #1248588

    Hi,

    Thanks for the update. The Layout Builder is loading fine on my end now on the page in private, and the text blocks are working as well. If you don’t see that on your end then please try using a different browser, or an incognito/private window to see if that helps. If I’m looking at the wrong page then please link to it directly in private.

    Best regards,
    Rikard

    #1248942

    Hello Rikard, glad to hear that it works on your end. Unfortunately not on my :-(

    Of course I already check the site in different browsers and systems Also with flushed cache and private mode. I get this errors:

    Failed to load resource: net::ERR_CONNECTION_CLOSED /wp-admin/admin-ajax.php:1
    Failed to load resource: net::ERR_CONNECTION_CLOSED wp-includes/js/tinymce/themes/modern/theme.min.js?wp-mce-49100-20200624:1 

    … that’s why I restarted my internet router. My internet connection is stable and has no problems with other WP installations. I also deactivated the WP Firewall (Wordfence Security). What else can I do?

    #1249269

    Hi,

    Thanks for the update. I still can’t see any problems on my end on the page I previously linked to in private, does the problem happen on that page on your end as well? If not then please link directly to a page where the problem happens on. Also, do we need to do anything in particular to reproduce the error?

    Best regards,
    Rikard

    #1249281

    Hi Rikard,
    Victoria has already found out that there are errors in the console (see above).
    Failed to load resource: net :: ERR_CONNECTION_CLOSED
    which I also mentioned again (see above). All pages in the WordPress backend that use ALB do not work. We can agree on the page Victoria has already analyzed:
    https://hebammen-eimsbuettel.de/wp-admin/post.php?post=770
    …simply open this page to reproduce the error (see my first post).

    #1249314

    I figured it out for myself – it was PHP 7.4 – obviously, enfold is not compatible with PHP 7.4.
    After I switched to 7.3 it works. Thank you all for your support. Please close this thread.

    #1249387

    Hi frankeee,

    We’re glad to hear that, you might be using the recently released versions of PHP 7.4 (7.4.9 or 7.4.10).
    Rest assured our theme should be fully compatible with these recently released PHP versions once newer versions of Enfold is released.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 11 posts - 1 through 11 (of 11 total)

The topic ‘Layout Builder is not loading properly’ is closed to new replies.