June 11, 2019 at 9:17 pm #1109286
My hosting provider has alerted me that the version of LayerSlider (5.6.2) is not compatible with the recommended upgrade to PHP 7.1, and should be updated or deleted. When I deleted it, it causes a false update notification icon over “Plugins” on the left side. Please advise on what to do about this so I can complete the upgrade to PHP 7.1.June 12, 2019 at 7:00 am #1109387
The version installed in the latest version is 6.8.1, if you are not running that then please update to the latest version of the theme (4.5.7): (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update
RikardJune 12, 2019 at 7:50 pm #1109575
I am running 4.5.7 already, and that’s the version of LayerSlider I have. Same thing applies on two staging sites. Now what?June 13, 2019 at 6:54 am #1109741June 13, 2019 at 4:41 pm #1109913
What I meant was, I am running Enfold 4.5.7, and the version of LayerSlider I have with it is 5.6.2. I cannot seem to update LayerSlider, even if I recopy the Enfold 4.5.7 folder in FTP. LayerSlider will not update to 6.8.1. How do I get LayerSlider to update if what I’ve already tried does not work?June 14, 2019 at 5:00 am #1110187
The LayerSlider should update with the theme, unless you have a standalone copy installed? Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
June 14, 2019 at 3:11 pm #1110341June 15, 2019 at 6:37 am #1110572
- This reply was modified 5 days, 9 hours ago by Rikard.
You have LayerSlider installed as a plugin, please try to deactivate the plugin.
RikardJune 17, 2019 at 6:12 pm #1111077
I don’t understand. What good does that do me? In order to upgrade to PHP 7.1, LayerSlider needs to be updated or deleted. When I delete it, a sort of phantom update notification bubble appears, but nothing needs updating. Probably because this comes with your theme. I tried this on the staging sites. Can’t I just get an update of LayerSlider pushed through the WP Admin?June 18, 2019 at 7:34 pm #1111447
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ).
- Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.
BasilisJune 18, 2019 at 7:39 pm #1111452June 18, 2019 at 8:37 pm #1111483June 18, 2019 at 8:42 pm #1111487
I don’t know where you are seeing LayerSlider version 6.8.1. I clearly show having 5.6.2. And I’m only seeing notification bubble on staging sites where I deleted LayerSlider. As I’ve said before. Again. Where/how can I get this updated properly without having to buy it? I shouldn’t have to do that if it came with Enfold…
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