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    never had this problem before
    if you open the link (in the private content) you can see image with multiple host spots
    everything is configured as it should and yet none of the tooltip show
    not in rollover and/or when you click – even if i turn off all the plugins
    ..what can cause this?


    Hey Doron,

    are you using any caching? if yes switch it off.

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,


    Hi Andy and thank you very much for your help
    the credentials you asked for are in the private content field



    I have difficulties to navigate through your backend. Often I just get a blank page. I can’t do anything this way. Make sure that no IP’s or countries get blocked, so we can access everything smoothly.

    Best regards,


    the site is hosted on WPengine hosting server in the US, i cant see reason why they will block you..
    this is very strange..if it was an IP block wouldn’t you get error message instead of just blank page?
    can you post a screen shot?
    are you refereeing to this kind of backend blank pages I reported before? https://kriesi.at/support/topic/display-but-in-the-admin-since-upgrading-to-3-8/
    if from some strange reason WPengine are blocking your country ..can someone else from the support team give it a try?

    • This reply was modified 7 years, 5 months ago by Doron.


    this is all I see when trying to click inside your backend: http://imgur.com/a/9za16

    Make sure that your host is not using any caching on your server.

    Best regards,


    wow.. this is super strange
    i will contact wpengine support and ask them
    will let you know as soon as i get their answer


    ok.. wpengine support team told me:
    Yea, so this seems to be a blacklist issue.
    You will need them to provide your their IP to give to us.
    Once you have that, we will whitelist and you will be good to go.



    The tooltips are not displaying because of the following css code in the rtl.min.css file.

    .avia-tooltip {
        display: none!important;

    Best regards,


    Hi Ismael
    I’ve changed the rtl.min.css
    (marked the code you mentioned as a comment with /* at the begiining and with */ at the end
    saved it and uploaded it back to it’s place on the server (instead of the old one)
    refreshed the site but the problem still persists – no tool tip in the image with the hotspot :(



    we are lots of different moderators, living in different time zones, so please remove any blocks you have on your website, so we can all access them at any time. However, I could check your homepage now and tooltips seem to work fine now: http://imgur.com/a/QJSbi

    Best regards,


    this is really strange
    I’ve contacted wpengine support again and here’s what they said: “there aren’t any countries blocked on our end
    we can white list only IP address so without IP address there isn’t much we can do but It’s weird that they only get a white page, if they were getting blocked they should see a 403 error message.”
    but..on the other hand, the tool tip problem gone!
    maybe the solution Ismael gave me didn’t work immediately because of I didnt flush my bowser cach?
    any way..since everything is working just fine now, I think we close this topic
    thank you for your help and sorry for the trouble




    Glad we could help!
    Please take a moment to review our theme on themeforest https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,

Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘image with hotspot – the tooltip doesn't show’ is closed to new replies.