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Posts
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Hi,
I attached the latest beta version of Enfold in private content field. Please update the theme.
You can see change log here – https://kriesi.at/support/topic/enfold-upcoming-fixes/The version of Enfold will be available next week :)
Best regards,
YigitJust updated theme via envato to 4.6.3.1 as well as followed directions here to update PHP but still not working correctly… now shows small boxes in lace of social icons and no icons in icon boxes..
Any suggestions?
Hi flyworxatl,
Please have a look at the following thread:
https://kriesi.at/support/topic/missing-icons-after-updating-to-wordpress-5-3-1-and-maintenance-releases/If you need further assistance please let us know.
Best regards,
VictoriaStill not working, aslo just updated enfold to 4.7, icons still not showing up.. can you take a look? Login crudentials in private content area.
Hi,
I updated Enfold to the latest version 4.7.1 on your installation however icon issue you are having is not theme related.
Please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-Best regards,
YigitYigit, i tried provided fix where you add code to .htaccess file… its still not working. We never had any issues with icons prior to these latest updates in the last few weeks… what else can be happening? Aside from icons not showing up, entire icons field where you edit and choose icons are completely empty in Avia builder… not sure what else we can do to fix it…?
Hi,
The browser is blocking the icon file since it’s being served from a different domain, please see private for the full URL and error message. The solution Yigit posted last should work for that though. Are you using a CDN from WPengine? If so then please try to turn that off, or reach out to WPengine support to see if they can help you out with that.
Best regards,
RikardRikard,
Ive contacted WPengine support and we turned off CDN BUT IT HAS NOT HELPED.. They also added code change provided by Yigit to the backend and it made no difference. I AM AT THE END OF OPTIONS TO TRY here.. If you see below, our staging website looks fine: https://flyworxstaging.wpengine.com/ (hosted on WPengine) What else can we do?
We also purchased support from Envato market.. where can we request help?
Hi,
Thanks for the update, though the files in question are still being served from a domain which is different from your actual domain. They are being blocked by the browser for that reason, so this is not a theme problem. Please see screenshot in private. Why are the files being served from there to begin with if you have turned of the CDN?
Best regards,
RikardRikard,
We are offloading storage of the site to amazon AWS to keep our cost lower… could this be causing an issue?
Hi,
I guess that could be the reason, yes. Could you try to at least serve the theme files from the actual domain?
Best regards,
RikardHi,
@NEveleth I checked your website and icons show up fine on my end. Could you please post a screenshot and show the issue you are having? You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.Best regards,
YigitSorry to bore everyone but I have the same problem – all my icons are missing. I had this problem previously and fixed it with the CSS icon fix code. Unfortunately it has returned. I have updated WordPress and the theme – 5.4.1 and 4.7.5 respectively. I have removed the old CSS as thread states new theme version does not require the fix. I added the suggested code to the htacccess file at previous fix. Not sure what else to do. All I get are rectangles!
Hi HarleyBM1,
You need to check with your CDN provider what headers are they serving since not the icons are served by them and not your server.
Best regards,
VictoriaThanks Victoria. I understand the icons come from a different server. I am not sure what you mean by checking the headers that are being served. I host with GoDaddy on a managed WordPress site and use their CDN.
Hi HarleyBM1,
It means the CDN does not set the appropriate header. You need to write to their support and ask about it.
Best regards,
VictoriaAs I said, not sure what “CDN appropriate headers” are. So I turned the CDN off and the site worked. So does this theme not work with CDNs?
Hi HarleyBM1,
The theme works with CDN, but if the CDN does not serve content with necessary headers that CDN will not work for you.
Best regards,
VictoriaI would have thought the Go Daddy CDN would have been pretty standard/generic. There must be hundreds of people who use this theme and also host on Go Daddy. I guess I will have to find another theme or solution. Thanks anyway.
Hi HarleyBM1,
This problem is not theme specific, as it’s the browser which is blocking the resource if it’s not loaded from your actual site URL or if the proper headers are missing. I see that icons are loading on your site now though, so I’m guessing you managed to find a solution?
Best regards,
RikardHi Rikard
Thanks for your email. It is working now because I have turned off the CDN. So Victoria was right I guess when she said it was the CDN headers. However, I am not sure how to edit them or how to get someone else to do it. If you have any ideas I would be grateful.
Thanks
Hi HarleyBM1,
The solution we have is to allow CORS: https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-. If that is not working on your site then I think you would have to reach out to GoDaddy for a more specific solution.
Best regards,
RikardMerhabalar @cemkoyuk!
Please refer to this post – https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes- and add the code to your .htaccess file and that should fix the issue :)
Best regards,
Yigit
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