June 25, 2019 at 4:09 am #1113095
My home page stop loading after update latest wordpress. Could you check it for me please ?
I think it because Advanced Layer Slider but I didnt touch it for a year.June 25, 2019 at 7:07 am #1113140
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.5.7) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: (Purchase code hidden if logged out) – (Purchase code hidden if logged out) – (Purchase code hidden if logged out) /#post-1021541″ rel=”noopener” target=”_blank” rel=”nofollow”>https://kriesi.at/support/topic/ (Purchase code hidden if logged out) – (Purchase code hidden if logged out) – (Purchase code hidden if logged out) /#post-1021541
You can either update manually via FTP: (Purchase code hidden if logged out) /#theme-update” title=”https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update” rel=”nofollow”>https://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) /#theme-update, or use a plugin to upload the theme zip file: (Purchase code hidden if logged out) -zip-file/” rel=”noopener” target=”_blank” rel=”nofollow”>https://wordpress.org/plugins/ (Purchase code hidden if logged out) -zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
RikardJune 25, 2019 at 5:03 pm #1113297
after i update I got this error
An error of type E_ERROR was caused in line 8 of the file /home/vol8_8/epizy.com/epiz_23925956/ddmotion.studio/htdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php. Error message: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/vol8_8/epizy.com/epiz_23925956/ddmotion.studio/htdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16)
I dont know what happen , I just copy new version of theme replace in folder wp-content/themeJune 26, 2019 at 7:06 am #1113489
That is likely since the old version was still there, could you try to completely delete the theme folder, then upload the new version please? We can help you out if you should have any problems, we would need FTP and WordPress login details in that case.
RikardJune 26, 2019 at 8:29 am #1113521
If I delete theme folder my website will gone too right ? how can I back up before delete it ?June 26, 2019 at 4:30 pm #1113653
You can download it from FTP and put it down on your computer.
BasilisJune 27, 2019 at 3:56 am #1113774
i think i missing something , if I copy my old theme for backup my website , then your staff will replace a new theme version for me.
Now I want my website back , I have replace old theme that have my website again ?
Kind of loop I think.June 27, 2019 at 11:29 am #1113899
You can simply restore the backup you previously created to get your old site back, not a loop.
RikardJune 27, 2019 at 3:40 pm #1113987July 1, 2019 at 4:32 am #1114767
Thanks for that, but I can’t login to your site. I’m getting this error message:
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
You can get recommendations on how to solve the (Purchase code hidden if logged out) – (Purchase code hidden if logged out) -message/” rel=”noopener” target=”_blank”>site is experiencing technical difficulties here. If you are running an old version of PHP then it should be enough to update that.
RikardJuly 11, 2019 at 5:30 pm #1117853
Hi , now Im change hosting already
here you go
July 12, 2019 at 7:47 am #1117948
- This reply was modified 1 month, 1 week ago by n13oss.
Thanks for the update, I see that you are still having problems on the site. I’m not sure exactly what you need help with though? Maybe this article on (Purchase code hidden if logged out) – (Purchase code hidden if logged out) -message/” rel=”noopener” target=”_blank”>how to fix the “The site is experiencing technical difficulties” WordPress error could help you out?
RikardJuly 18, 2019 at 4:34 am #1119759
First, my Layer Slider cannot preview and with that plugin make my website cannot preview my main website.
Now , I follow your suggest that I should update version of my website and after I finish update I cannot enter my website anymore.
So , what I need help is make my website working again.
and your link cannot help me.
this is error that wordpress send to me.
An error of type E_ERROR was caused in line 8 of the file /var/www/vhosts/ddmotion.studio/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php. Error message: Cannot redeclare av_countdown_events_fallback() (previously declared in /var/www/vhosts/ddmotion.studio/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16)July 18, 2019 at 2:22 pm #1119926
Thanks for the update, that is likely happening because of a file which has changed places between the versions you were updating from and to. Could you try to completely delete the theme folder, then upload it again after that please?
RikardJuly 18, 2019 at 5:26 pm #1119959
Okay I did it. Now my main page can view again but other pages cannot , include admin page too.July 19, 2019 at 7:29 am #1120068
Thanks for the update, do you know which version of PHP you are running on the site? If it’s below 7.1 then please try to update to that or 7.2.
RikardJuly 19, 2019 at 2:22 pm #1120209July 20, 2019 at 7:02 am #1120389
Thanks for the update, would you be able to test with version 7.1 or 7.2?
RikardJuly 20, 2019 at 4:30 pm #1120447
Okay , I test in 2 version of PHP 7.1.30 and 7.2.19 both of them have same result as 7.3.6July 26, 2019 at 2:14 pm #1122173July 30, 2019 at 2:17 am #1123002
We would like to apologize for the delay.
We can’t access the site properly because of its SSL certificate. Please process or generate a valid SSL certificate. You can ask your host to help you with it.
IsmaelAugust 1, 2019 at 4:09 am #1123716
I think it is not about SSL because I can enter my wordpress setting. But problem is wordpress is broken , everyday wordpress will send me link to enter recovery mode
August 1, 2019 at 12:16 pm #1123874
- This reply was modified 2 weeks, 6 days ago by n13oss.
Thank you for the update.
We are not saying the issue is about or related to SSL, it’s just that we can’t debug the issue properly because the site has SSL certificate issues. Please fix it so that we can check the site properly.
IsmaelAugust 2, 2019 at 7:48 am #1124083August 5, 2019 at 1:55 pm #1124734
Thank you for the update.
We can’t login to the server using any of the FTP accounts above. Did you change the account details? They are not working or not valid.
IsmaelAugust 7, 2019 at 6:23 am #1125394
I dont know how to find master link that can always enter recovery mode because new link will generate everyday and old link will cannot use.
August 8, 2019 at 10:31 am #1125868
- This reply was modified 2 weeks, 1 day ago by n13oss.
Thank you for the update.
The wp-content\themes\enfold\config-layerslider\LayerSlider\wp\notices.php file was corrupted or incomplete. We just updated the file. You can now access the dashboard.
IsmaelAugust 9, 2019 at 12:34 pm #1126192
Thank you update , but i still cant enter other page. i checked insite my wordpress , everything look normal nothing strange.August 9, 2019 at 2:31 pm #1126223
The inner pages are accessible when the permalink is set to default (see private field). This is probably an issue with your server configuration. Please try to get in touch with your hosting provider and point them to this documentation.
This article might also help fix the 404 issues.
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