Viewing 29 posts - 1 through 29 (of 29 total)
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  • #1113095

    My home page stop loading after update latest wordpress. Could you check it for me please ?

    I think it because Advanced Layer Slider but I didnt touch it for a year.

    #1113140

    Hey n13oss,

    Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.5.7) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1113297

    after i update I got this error

    Error Details
    =============
    An error of type E_ERROR was caused in line 8 of the file /home/vol8_8/epizy.com/epiz_23925956/ddmotion.studio/htdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php. Error message: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/vol8_8/epizy.com/epiz_23925956/ddmotion.studio/htdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16)

    I dont know what happen , I just copy new version of theme replace in folder wp-content/theme

    #1113489

    Hi,

    That is likely since the old version was still there, could you try to completely delete the theme folder, then upload the new version please? We can help you out if you should have any problems, we would need FTP and WordPress login details in that case.

    Best regards,
    Rikard

    #1113521

    If I delete theme folder my website will gone too right ? how can I back up before delete it ?

    #1113653

    Hi,

    You can download it from FTP and put it down on your computer.

    Best regards,
    Basilis

    #1113774

    i think i missing something , if I copy my old theme for backup my website , then your staff will replace a new theme version for me.

    Now I want my website back , I have replace old theme that have my website again ?

    Kind of loop I think.

    #1113899

    Hi,

    You can simply restore the backup you previously created to get your old site back, not a loop.

    Best regards,
    Rikard

    #1113987

    Well , I will give you my info then if I need anything I will tell again.

    #1114767

    Hi,

    Thanks for that, but I can’t login to your site. I’m getting this error message:

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    You can get recommendations on how to solve the site is experiencing technical difficulties here. If you are running an old version of PHP then it should be enough to update that.

    Best regards,
    Rikard

    #1117853

    Hi , now Im change hosting already

    here you go

    • This reply was modified 4 months, 4 weeks ago by  n13oss.
    #1117948

    Hi,

    Thanks for the update, I see that you are still having problems on the site. I’m not sure exactly what you need help with though? Maybe this article on how to fix the “The site is experiencing technical difficulties” WordPress error could help you out?

    Best regards,
    Rikard

    #1119759

    First, my Layer Slider cannot preview and with that plugin make my website cannot preview my main website.
    Now , I follow your suggest that I should update version of my website and after I finish update I cannot enter my website anymore.
    So , what I need help is make my website working again.
    and your link cannot help me.

    this is error that wordpress send to me.

    An error of type E_ERROR was caused in line 8 of the file /var/www/vhosts/ddmotion.studio/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php. Error message: Cannot redeclare av_countdown_events_fallback() (previously declared in /var/www/vhosts/ddmotion.studio/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16)

    #1119926

    Hi,

    Thanks for the update, that is likely happening because of a file which has changed places between the versions you were updating from and to. Could you try to completely delete the theme folder, then upload it again after that please?

    Best regards,
    Rikard

    #1119959

    Okay I did it. Now my main page can view again but other pages cannot , include admin page too.

    #1120068

    Hi,

    Thanks for the update, do you know which version of PHP you are running on the site? If it’s below 7.1 then please try to update to that or 7.2.

    Best regards,
    Rikard

    #1120209

    My PHP version is 7.3.6 already before update theme .

    #1120389

    Hi,

    Thanks for the update, would you be able to test with version 7.1 or 7.2?

    Best regards,
    Rikard

    #1120447

    Okay , I test in 2 version of PHP 7.1.30 and 7.2.19 both of them have same result as 7.3.6

    #1122173

    I still need help here

    #1123002

    Hi,

    We would like to apologize for the delay.

    We can’t access the site properly because of its SSL certificate. Please process or generate a valid SSL certificate. You can ask your host to help you with it.

    Best regards,
    Ismael

    #1123716

    I think it is not about SSL because I can enter my wordpress setting. But problem is wordpress is broken , everyday wordpress will send me link to enter recovery mode

    • This reply was modified 4 months, 1 week ago by  n13oss.
    #1123874

    Hi,

    Thank you for the update.

    We are not saying the issue is about or related to SSL, it’s just that we can’t debug the issue properly because the site has SSL certificate issues. Please fix it so that we can check the site properly.

    Best regards,
    Ismael

    #1124083

    Okay SSL is active

    #1124734

    Hi,

    Thank you for the update.

    We can’t login to the server using any of the FTP accounts above. Did you change the account details? They are not working or not valid.

    Best regards,
    Ismael

    #1125394

    I dont know how to find master link that can always enter recovery mode because new link will generate everyday and old link will cannot use.

    • This reply was modified 4 months ago by  n13oss.
    #1125868

    Hi,

    Thank you for the update.

    The wp-content\themes\enfold\config-layerslider\LayerSlider\wp\notices.php file was corrupted or incomplete. We just updated the file. You can now access the dashboard.

    Best regards,
    Ismael

    #1126192

    Thank you update , but i still cant enter other page. i checked insite my wordpress , everything look normal nothing strange.

    #1126223

    Hi,

    The inner pages are accessible when the permalink is set to default (see private field). This is probably an issue with your server configuration. Please try to get in touch with your hosting provider and point them to this documentation.

    // https://wordpress.org/support/article/using-permalinks/#using-pretty-permalinks

    This article might also help fix the 404 issues.

    // https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

    Best regards,
    Ismael

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