Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 25, 2018 at 3:44 pm #1001656
    ruffie01

    My problem is clear reading the topic title. Anybody got an idea what could be the problem? Is there a bug maybe?

    Thank you for your answer!

    Sinceer Roeg Kuijpers

    • This topic was modified 5 years, 9 months ago by ruffie01.
    August 25, 2018 at 4:37 pm #1001666
    Mike

    Hey ruffie01,
    Can you please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    August 26, 2018 at 2:57 pm #1001883
    ruffie01

    Sure, just did. Hope it get’s solved. Thank you for your time!

    August 26, 2018 at 4:00 pm #1001890
    Mike

    Hi,
    I took a look at your frontpage from the editor and saw that the editor couldn’t open the elements, this is the error in the console:
    2018-08-26_094458
    It looks like a conflict with the Yoast plugin, please try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    I also see that you are using Enfold version 3.4.7 with PHP version 7.1 which could be another issue, please consider updating Enfold to v4.4.1 & WordPress to v4.9.8, these are the versions designed to work with PHP v7.1 Would you like some assistance in updating your site?

    I assume that this site has been active for quite some time, do you recall when you begin having this issue, was there a certain update or change that was made?

    Best regards,
    Mike

    August 29, 2018 at 5:00 pm #1003219
    ruffie01

    Hey Mike,

    I just deactivated all the plugins but the homescreen stayed black, so that is not where the problem is.

    Should i make a copy of the old version before i update to the new Enfold and wordpress? And if yes, could you tell me how i do that?

    Thank you for your cooperation!

    August 30, 2018 at 4:45 am #1003338
    Mike

    Hi,
    Yes, making a backup is a good idea. I would first look in your control panel for your webhost, most webhosts offer very good backup & restore options for WordPress.
    Another good option is to see if your webhost offers a one click clone or staging site option, this is a option in most cPanels to create a staging clone of your site so we can test on it and you site will stay up and running. You can always ask your webhost to help you with setting this up if you want.

    Here are some screenshots of what it would look like:
    staging-1
    staging-2

    Best regards,
    Mike

    September 6, 2018 at 11:36 am #1006545
    ruffie01

    Hey Mike,

    I made a backup of the website and database. I also updated wordpress to the latest version, but i can’t update to the newest version of enfold because when i click to update it says the URL is not correct!

    Maybe if you want to check out the login codes at private content.

    Thank you for your help!

    September 6, 2018 at 1:24 pm #1006584
    Mike

    Hi,
    The dev team has identified a possible issue with the Theme Forest updater and has released a fix.

    I would recommend updating via FTP, Please note that if you update via FTP, you will need to remove the old theme folder “enfold” first then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

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