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  • August 9, 2018 at 10:05 pm #995755
    rgruber

    I’m having an issue where our Google Map won’t load. It seems to be an API key error but I don’t see where I would add the API key.

    August 9, 2018 at 11:55 pm #995773
    nunner

    Hello, Enfold support. I created the API key as always. This time it is not working properly. Please check out http://www.tgcico.com/contact/
    Happy to make you and admin to check it out. Please advise. https://www.screencast.com/t/AnBPs098J

    Love your theme!

    -luke

    • This reply was modified 5 years, 11 months ago by nunner. Reason: wanted to add a screen shot
    August 10, 2018 at 6:17 am #995817
    Rikard

    Hi rgruber,

    You are running a very old version of the theme, could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. After updating you can add the API key under Enfold->Google Service.

    Make sure that you have proper backups of your site before updating.

    Best regards,
    Rikard

    August 10, 2018 at 6:18 am #995818
    Rikard

    Hi Luke,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 10, 2018 at 5:16 pm #996081
    nunner

    Rikard, thank you for the rapid response. I will create a new thread.

    For others reading this. I have set up a billing profile as Google Maps has changed their API. None of those API keys seem to work for me. If I use an old API Key from another site this corrects the issue. This is my short term fix while we figure out what’s going on. Big thanks to the Enfold team for such amazing support of their theme.

    -luke

    August 10, 2018 at 10:05 pm #996169
    Basilis

    Hi,

    Thank you for updating the thread, we appreciate it!

    Best regards,
    Basilis

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Google Maps error, can't load API key’ is closed to new replies.