Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • November 6, 2018 at 12:14 pm #1030355
    Luke86

    When clicking on an image in my gallery it doesn’t trigger the lightbox.

    Can you advise what might be causing the issue please.

    November 7, 2018 at 8:21 am #1030722
    Rikard

    Hey Luke86,

    You are getting 404 errors on some files, I’m not sure if that is related to your problem though. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 7, 2018 at 3:21 pm #1030880
    Luke86
    This reply has been marked as private.
    November 7, 2018 at 3:23 pm #1030881
    Luke86
    This reply has been marked as private.
    November 8, 2018 at 11:25 am #1031166
    Rikard

    Hi,

    Thanks for that, is your parent theme version 4.0.7? If so then please try updating the theme to the latest version (4.5) to see if that helps please: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. Please note that you might have to delete the old version before you upload the new one in order for it to install properly, or use a plugin like this in order to upload the new zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/.

    Best regards,
    Rikard

    November 8, 2018 at 11:56 am #1031178
    Luke86

    updated, still not working.

    downloaded the latest version, deleted the old parent theme folder and uploaded new theme files.

    • This reply was modified 5 years, 5 months ago by Luke86.
    November 11, 2018 at 7:40 pm #1032283
    Victoria

    Hi Luke86,

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    November 14, 2018 at 12:06 pm #1033462
    Luke86

    Hi Victoria,

    I managed to fix the issue, I had updated the enfold theme to the latest version but not updated the header.php that was in my child theme.

    Kind regards,

    Luke

    November 15, 2018 at 7:08 am #1033795
    Rikard

    Hi Luke,

    Great, glad you found the problem and thanks for sharing. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    November 15, 2018 at 11:37 am #1033892
    Luke86

    Close it please.

    November 16, 2018 at 5:12 am #1034268
    Rikard

    Hi,

    Thanks for letting us know. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Gallery Lightbox not working’ is closed to new replies.