Viewing 17 posts - 1 through 17 (of 17 total)
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  • August 10, 2020 at 6:02 pm #1236475
    woogie07

    Hi

    I am developing a new site for a client.

    If I try and add the full width Easy Slider on a page, the page just displays the header and footer only and none of the content within the page.
    If I remove the full width easy slider, it displays the content OK.

    August 11, 2020 at 9:08 am #1236620
    Rikard

    Hey woogie07,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please consider updating the theme to the latest version (4.7.6.2): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    The links your sent result in 404 pages on my end, please check the URLs as well.

    Best regards,
    Rikard

    • This reply was modified 4 years, 4 months ago by Rikard.
    August 11, 2020 at 11:44 am #1236647
    woogie07

    Hi,

    The 404 is another issue I have. The pages do not seem to be loading although the permalinks are set correctly to /post-name.

    I can give login details but would not want you to change anything before advising me.
    Which email do you want the login set-up for?

    Thanks

    August 12, 2020 at 6:57 am #1236846
    Rikard

    Hi,

    You can use (Email address hidden if logged out) , just remember to post the login details in private so that all moderators have access to them.

    Best regards,
    Rikard

    August 12, 2020 at 10:56 am #1236930
    woogie07

    Hi,

    I have added you admin user for the development site.

    Thanks

    August 13, 2020 at 5:55 am #1237260
    Rikard

    Hi,

    Thanks for the login details. I see that you are running old versions of both WordPress, the theme and PHP. Could you update the theme and WordPress to the latest versions to see if that helps please? Also make sure that you run PHP 7.2 or higher.

    Best regards,
    Rikard

    August 13, 2020 at 12:08 pm #1237381
    woogie07

    Hi,

    I this also causing some of the issues with the urls not loading and the pages going to 404?
    What is the easiest and safest way to update wordpress and the theme?

    The web server is running php 7.3.6 so I presume this is OK?

    Thanks
    Marcus

    August 13, 2020 at 2:49 pm #1237436
    Victoria

    Hi woogie07,

    Best regards,
    Victoria

    August 19, 2020 at 12:17 pm #1239147
    woogie07

    Hi,

    Is there a best practice/safer way to update the theme and wordpress?

    Thanks

    August 19, 2020 at 6:58 pm #1239257
    Victoria

    Hi woogie07,

    Please have a look at the steps suggested here:

    problem update 4.5 failed

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 19, 2020 at 7:05 pm #1239262
    woogie07

    Hi

    Where is the link for the screen capture attached?

    Thanks
    Marcus

    August 20, 2020 at 5:23 pm #1239592
    woogie07

    Hi,

    Could you advise on the link for the graphic you sent on theme update?

    Also, what would your suggestions be for testing any wordpress/theme updates in a non live environment eg. a staging environment

    Thanks
    Marcus

    August 24, 2020 at 11:49 am #1240316
    Victoria

    Hi Marcus,

    I shared this link with you. Not sure what screen capture you’re referring to.

    problem update 4.5 failed

    Yes, of course, if you have or can set up the staging environment it’s better to do the update on the staging first and test everything over there and then update the live env.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 24, 2020 at 1:27 pm #1240357
    woogie07

    Hi

    I am not seeing a link, only a graphic for the update. What is the link?

    In terms of a staging environment, do you have any recommendations?

    Thanks
    Marcus

    August 24, 2020 at 6:12 pm #1240459
    Victoria

    Hi woogie07,

    Best regards,
    Victoria

    August 24, 2020 at 6:17 pm #1240463
    woogie07

    Thanks

    In terms of a staging environment is there a preferred method that you would recommend?

    Thanks
    Marcus

    August 30, 2020 at 12:15 pm #1241893
    Victoria

    Hi Marcus,

    Not really, any option that is available to you will work.

    Best regards,
    Victoria

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