Viewing 12 posts - 1 through 12 (of 12 total)
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  • #1275532

    Hallo,
    I was about to update my Enfold them (which is 4.7.3 at the moment) and I got warned that when updating, any customization would be lost.
    I haven’t been working on the website for a few months, so I went to check what customization I had done in the past but when I clicked on the customize link I go an error page. Can you help? Fatal error screenshot

    #1275630

    Hey Elena,

    We cannot see the screenshot. You can upload screenshots to a service like Dropbox or http://imgur.com and give us the links here.

    Best regards,
    Victoria

    #1275643
    #1275735

    Hi elenagrassi,

    Thank you. Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1275747

    Here it is

    #1275781

    Hey,

    Thanks for contacting us!

    I see that you have following code at the bottom of Functions.php file

    function custom_overlay_script(){
      ?>
      <script>
    (function($){
      $(document).ready(function(){
    $('.overlay-column').prepend('<div id="overlay"></div>');
    });
    })(jQuery);
    </script>
    <?php
    }
    add_action('wp_footer', 'custom_overlay_script');

    Such changes made on theme files will be overwritten when you update the theme. So if this is the only modification you made on theme files, you can go ahead and update the theme and then insert the code back into functions.php file after the update.
    To avoid that, you can switch to a child theme – https://kriesi.at/documentation/enfold/child-theme/ and add your customizations to functions.php file of your child theme :)

    Regards,
    Yigit

    • This reply was modified 3 years, 11 months ago by Yigit.
    #1275850

    Hallo Yigit, Thank you.
    I had also added some customization in the Enfold > General Styling > Quick CSS field and probably in WordPress > Customize > Additional CSS field. Are these overwritten too when updating?
    Also, have you checked the Fatal Error problem? I cannot access the WordPress > Customize section. I get the Fatal error page that I had attached. What is the reason for that?

    #1276235

    Hi,

    Your CSS in Quick CSS and Customize should be safe on updates, but I would recommend that you back it up anyway, just to be safe.

    About your other problem; could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1276267

    Hi,
    yes, I was meaning to update but I wanted to access the Customize section in order to check what is in there and make a copy just in case.
    So there is not way to access that section before updating?

    #1276336

    Hi elenagrassi,

    I have installed the plugin called WP File Manager to your site (this is just a temporary solution), you can now check in Appearance > Customize.
    Once you have updated to the latest version, you can deactive WP File Manager and delete it.

    Best regards,
    Nikko

    #1276344

    Thank you very much!
    I have updated and everything seems to work fine.
    Have a good day,
    Elena

    #1276417

    Hi elenagrassi,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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