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Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 5, 2020 at 1:33 pm #1209938
    Yogabarnet2018

    Hi support. I suddenly get this error (and others) on 2 of my websites? One one of them – I changed 2 sliders recently, but checked that all was working. On the other site, nothing has been changed for months. Due to this error, I couldnt access my backend until I changed the theme in the DB. Have you any ideas what it is? My support said it was an error in the actual Theme. (enfold)

    Warning: Creating default object from empty value in /customers/7/6/5/nextman.dk/httpd.www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28

    May 5, 2020 at 11:59 pm #1210142
    Nikko

    Hey Yogabarnet2018,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    May 6, 2020 at 3:38 pm #1210367
    Yogabarnet2018

    Hi again.

    Thanks for such fast respons. I actually seem to have fixed the first site after both finding some theme Malware (Twentyfifteen/AdvanceImage5 – and updated PHP. As well as de-activating all plugins etc. Now that site is fine . and hopefully it will last.

    However the other site has the same issue – and I cant seem to solve it there (I cleaned up etc) – error is still (see in private)

    May 7, 2020 at 12:55 am #1210573
    Nikko

    Hi Yogabarnet2018,

    You’re currently using PHP version 7.4.5, can you try to switch to PHP version 7.3? and check if it resolves the issue.

    Best regards,
    Nikko

    May 21, 2020 at 12:30 pm #1214975
    Yogabarnet2018

    Sorry for the late reply. I have the same issue on another shop that I am administrating. I have created a temp login for you.
    I have tried to switch to PHP 7.3 and de-activated Enfold and all plugins – but when I return to Enfold, same error again.

    May 23, 2020 at 6:57 am #1215354
    Rikard

    Hi,

    Thanks for that, I can’t see any warning messages on either the front or backend. Where exactly are you seeing them? Also please consider updating the theme to the latest version (4.7.4): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    September 2, 2020 at 9:37 am #1242738
    Yogabarnet2018
    This reply has been marked as private.
    September 2, 2020 at 9:48 am #1242743
    Nikko

    Hi Yogabarnet2018,

    You’re still using Enfold 4.5.2, please update your site to the latest version 4.7.6.3
    Since Enfold > Theme Updates doesn’t have a registered private token, please generate a token first in Themeforest, please follow the instruction in: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
    Once it’s done, you need to add the token in the field mentioned. https://kriesi.at/documentation/enfold/theme-registration/#register-my-theme
    Once you have done updating the theme, you can also update the WordPress version and that should fix the issue.

    Best regards,
    Nikko

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