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  • #1401079

    Hello,
    I purchased Enfold today and cannot install the medical demo after syncing an envato token. Error accessing file for download: cURL error 28: Connection timed out after 10000 milliseconds. I can provide login but would need to know what email to use for your access.

    #1401106

    Hey bethjepsen,

    Thank you for the inquiry.

    You may need to ask your hosting provider to whitelist the site http://kriesi.at/ (85.13.136.225) where the demo files are located. It is possible that your server’s firewall is blocking access to the source files.

    You can also try and import the demos manually using the provided xml files, as described in the documentation below.

    // https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-

    Best regards,
    Ismael

    #1401130

    Thank you but I tried installing manually and still received the same error. The instructions on the uploads folder are confusing, I added the line of code into my child theme functions.php file:
    add_theme_support( ‘avia_demo_store_downloaded_files’ );
    and I tried uploading the xml and text file that I unzipped into:
    \uploads\avia_demo_files\medical\
    \uploads\avia_demo_files\medical-demo\
    \uploads\avia_demo_files\enfold-medical\
    all received the same error.
    Also, your directions say to extract zip into folder and only mentions xml files. There was one xml file and one text file. At Github it said to “Replace demo php with txt, keep backup” – not sure what this means as I already edited the functions.php per your directions with the one line of code.

    #1401395
    This reply has been marked as private.
    #1401521

    Hi,
    Yes, this will not affect your license, what webhost would not whitelist our domain?

    Best regards,
    Mike

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