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  • #1058524

    HI there. Could someone please help.
    I have manually updated via FTP. I have generated an Envato token. I have (after many attempts) decided to set the token permissions to all. I have tried incognito mode (Private Browsing in Safari). I have deleted the old tokens and then saved, logged out, logged back in, added the token, saved, validated.

    I still get the same errors: (personal details removed and replaced with XXXXX)

    Thanks, Phil.

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Your username: XXXXX
    Your E-Mail: XXXXX
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1059038

    Hi philipewen,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    #1059049

    Hi – further to my message below yesterday and Rikard’s response, I tested again before I re-opened a new thread on this.

    The token process now works ( having not changed anything ).

    I can only assume that either there was a caching issue when I originally tried to validate, or there was a connection problem between the servers which has now been fixed, or perhaps the permissions on the token setup were taking time to propagate. Anyway, wait 24 hours or so and tried again and it all works with no changes.

    Thanks.

    #1059442

    Hello team,
    I have tried to update my token, used also incognito window… still having the issue and get :

    ast time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    Editor is also not working I have deactivated the Gutenberg plugin
    =(

    #1060357

    Hi,

    @philipewen: Thanks for the info. Yes, the token activation may take some time, so you have to wait for a while.

    @zuzioko: Is it working now? If it doesn’t work, please open a new thread and we’ll check it there.

    Best regards,
    Ismael

    #1066060

    Hi,

    I also have the same problem: the purchase code doesn’t work. I bought the theme back in August 2017. I recently used it on my website. Once I put the purchase code, an error message was shown as follow:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1066305

    Hi shrimpegg,

    Did you go through the documentation on how to register your theme? https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1068271

    HI there. I have same problem Could someone please help me.
    I have generated an Envato token. I put in “Enter a valid Envato private token” and validated.

    I still get the same errors:

    Thanks, Gaurav

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Your username: kartickadak
    Your E-Mail: (Email address hidden if logged out)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    #1068762

    Hi kartickadak,

    That means that your token doesn’t have the correct permissions, please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

    #1168472
    This reply has been marked as private.
    #1168656

    Hi Nicky1976,

    The login page you posted is resulting in a 404 error. Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    #1168684

    I‘m sorry. Yesterday in the morning we changed the login. Here are the correctly login:

    Thanks so much!

    #1169008

    Hi Nicky1976,

    Thanks for that, please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

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