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  • #1051512

    Dear Enfold Team,

    Im struggling with the generation of the new Envato private API token. I have several Enfold installations and it seems that one site has been broken in the backend during an WP-update as well as well: the text is not displayed but still can be accessed via the HTML-editor. I tried various solutions which I found in various threads but ended up restoring via backups, and now I am afraid to break more -.-

    Anyway, the displayed error message I get in the Theme Update section:
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden
    username Errorcode 403 returned by Envato: Forbidden
    email Errorcode 403 returned by Envato: Forbidden
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    I am a bit desperate here, and spend quite a time reading other forum threads and I am not sure which steps to take first: WP-update or API token. All login credentials are in the private content.

    So I humbly take any advice offered.

    PS: Still love your theme ;)

    #1051975

    Hey binary_magenta,

    Here are some threads to consider:

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #1056865

    Everything went fine :D
    Thank you for the support – you can close the thread.
    BR

    #1056928

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Envato private API token and update issues’ is closed to new replies.