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Hello, I am my Company’s new Administrator for our website. I have found that Junction Creative built our site and did not give us any register key for our Enfold Theme. Now that our website is down I have been tasked with figuring out what is needed to get us back up and running. It seems that our layer slider is outdated and was part of our Enfold theme. Our current version of Enfold is 4.7.4. I cannot update the Layer slider without updating Enfold to 4.7.9. I cannot update Enfold without a register key. Can that be provided through you or must I contact the company that built our website? The company that built it is “Junction Creative” I have reached out to them but have not received any correspondence yet. Do we need to purchase Enfold on our own? If we already have would you have a record of that? If we have not purchased Enfold on our own and need to then can I migrate the new registration to our existing website and update or will it need to be rebuilt from scratch?
Hey Joshua,
If you can’t get the purchase code from the people who purchased your license, then you would have to purchase your own license here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Once you have access to the theme files, then the update to 5.6.8 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the new theme files via Appearance->Themes->Add New, and select to overwrite the old theme files after the upload has finished.If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
Rikard
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