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AuthorPosts
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December 17, 2018 at 1:25 pm #1046286AndreiGuest
Hello, I have a complicated problem. We have a website.
This website was developed and optimized for by our local IT company (I was sure ) some years ago.
In August we stopped our cooperation with that company and a few days ago we hired an IT guy who will take care of your website and social networks.Today I was told by him that our Enfold theme is not original and it was stolen in Internet, so we cannot update it and we currently use pirate copy. I’m crazy about this fact but I cannot do anything because we don’t have relations with our ex-IT vendor anymore.
I like our website and I would like to buy this theme on Themeforest. But I don’t know what will happen to our website, I’m afraid it can be lost or many errors will appear.
Please, advice me what I have to do?I go to Themeforst and buy Enfold theme, download it. What’s next?
December 17, 2018 at 7:12 pm #1046440Hey Andrei,
Thanks for contacting us!
You can simply update the theme, preferably on a staging site to be on the safe side, and continue working on your website.
After purchasing the theme, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and then refer to these posts – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and https://kriesi.at/support/topic/updating-to-wordpress-v5-please-read/
If you have any questions or issues, you can start new threads under Enfold sub forum and we will gladly try to help :)
Cheers!
YigitDecember 18, 2018 at 2:02 pm #1046857Yigit,
Thanks for quick reply. We tried all the methods but cannot do anything. Also we cannot delete our old theme v3.8 from wp-admin panel because it doesn’t exist (but my site workes on this theme, pirats do funny things)I tried C-Panel filemanager, also tried to use pluging, tried to replace the files and many other things but nothing.
I bought your legal WP theme today and entered all the codes. Can you help me? I think you need the access to my wp-admin? Sent as a privateDecember 18, 2018 at 2:47 pm #1046888December 18, 2018 at 2:49 pm #1046890I have only C-Panel
Is it ok?December 18, 2018 at 3:17 pm #1046905December 18, 2018 at 3:18 pm #1046907December 18, 2018 at 4:00 pm #1046924Hi,
I updated the theme but now i am getting 503 error. Could you please contact your hosting provider and inform them about the issue?
Best regards,
YigitDecember 18, 2018 at 4:19 pm #1046932I had the same problem and that’s why I contacted you. OK, I will try
December 18, 2018 at 4:46 pm #1046939My hoster told me to change PHP to 7.0 instead of 5.3
Site is working now but looks bad. What else should I do you you can help me through wp-admin?December 18, 2018 at 4:54 pm #1046942I think I got it, thanks for your care
I will let you know if have problemsDecember 18, 2018 at 5:30 pm #1046947Still have an old promlem. I don’t see any preview of my Instagram account in 1st footer column.
Please, help me to fix it.
Instagram name – arenatexDecember 18, 2018 at 5:34 pm #1046948And if I open my website from Iphone I cannot see social icons on top. How to make them visible? Please, advice.
Thanks!December 19, 2018 at 9:34 am #1047119Hello,
We still need a solution to solve the problem with Instagram and visibility of social icons in smartphone
ThanksDecember 22, 2018 at 8:28 pm #1048620Hi,
For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
Vinay -
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