Viewing 15 posts - 1 through 15 (of 15 total)
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  • #1046286
    Andrei
    Guest

    Hello, I have a complicated problem. We have a website.
    This website was developed and optimized for by our local IT company (I was sure ) some years ago.
    In August we stopped our cooperation with that company and a few days ago we hired an IT guy who will take care of your website and social networks.

    Today I was told by him that our Enfold theme is not original and it was stolen in Internet, so we cannot update it and we currently use pirate copy. I’m crazy about this fact but I cannot do anything because we don’t have relations with our ex-IT vendor anymore.

    I like our website and I would like to buy this theme on Themeforest. But I don’t know what will happen to our website, I’m afraid it can be lost or many errors will appear.
    Please, advice me what I have to do?

    I go to Themeforst and buy Enfold theme, download it. What’s next?

    #1046440

    Hey Andrei,

    Thanks for contacting us!

    You can simply update the theme, preferably on a staging site to be on the safe side, and continue working on your website.

    After purchasing the theme, please register to our support forum – https://kriesi.at/support/register/ using your purchase code and then refer to these posts – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/ and https://kriesi.at/support/topic/updating-to-wordpress-v5-please-read/

    If you have any questions or issues, you can start new threads under Enfold sub forum and we will gladly try to help :)

    Cheers!
    Yigit

    #1046857

    Yigit,
    Thanks for quick reply. We tried all the methods but cannot do anything. Also we cannot delete our old theme v3.8 from wp-admin panel because it doesn’t exist (but my site workes on this theme, pirats do funny things)

    I tried C-Panel filemanager, also tried to use pluging, tried to replace the files and many other things but nothing.
    I bought your legal WP theme today and entered all the codes. Can you help me? I think you need the access to my wp-admin? Sent as a private

    #1046888

    Hey!

    Could you please share FTP logins here privately as well?

    Cheers!
    Yigit

    #1046890

    I have only C-Panel
    Is it ok?

    #1046905

    Hi,

    In that case could you please share login link? :)

    Best regards,
    Yigit

    #1046907
    #1046924

    Hi,

    I updated the theme but now i am getting 503 error. Could you please contact your hosting provider and inform them about the issue?

    Best regards,
    Yigit

    #1046932

    I had the same problem and that’s why I contacted you. OK, I will try

    #1046939

    My hoster told me to change PHP to 7.0 instead of 5.3
    Site is working now but looks bad. What else should I do you you can help me through wp-admin?

    #1046942

    I think I got it, thanks for your care
    I will let you know if have problems

    #1046947

    Still have an old promlem. I don’t see any preview of my Instagram account in 1st footer column.
    Please, help me to fix it.
    Instagram name – arenatex

    #1046948

    And if I open my website from Iphone I cannot see social icons on top. How to make them visible? Please, advice.
    Thanks!

    #1047119

    Hello,

    We still need a solution to solve the problem with Instagram and visibility of social icons in smartphone
    Thanks

    #1048620

    Hi,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

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