Viewing 24 posts - 1 through 24 (of 24 total)
  • Author
    Posts
  • August 25, 2020 at 11:26 pm #1240795
    alexx8675

    Not sure how this happened, but all of my options to edit enfold have disappeared. Usually through wordpress you can access it on the left side, now it shows nothing. I’ve tried logging in/out, clearing cache, etc. also have tried to access it through the top on “theme options” – it shows the usual “general options, header, etc.” but when I click them it just brings me to the same starting enfold option page.

    Please help!

    August 25, 2020 at 11:40 pm #1240798
    alexx8675

    Also just got this email – not sure what’s going on right now but see below.

    *Added to private content section

    August 26, 2020 at 12:11 am #1240799
    adambot

    I have the same problem. I have updated to Version 4.7.6.3 and deactivated every plugin. I also have PHP memory limit at 256M but the Enfold options menu is not displaying.

    August 26, 2020 at 6:39 pm #1240993
    alexx8675

    Need some help on this, can someone please assist us?

    August 26, 2020 at 9:07 pm #1241013
    luckyfish

    I am having the same issue with my Enfold theme as well. All updated but no options.

    August 26, 2020 at 11:32 pm #1241027
    jamesgeiger

    I’m ‘glad’ to see that I’m not the only one experiencing this problem… I have two websites hosted on GoDaddy’s Ultimate WordPress Hosting system; both using Enfold. On one I can see all of the Enfold options, but on the other there’s just a big white space where the options should be.

    August 27, 2020 at 12:14 am #1241040
    alexx8675

    Can anyone from Kriesi/enfold help us out? Need to get this fixed ASAP

    August 27, 2020 at 7:55 am #1241111
    Rikard

    Hi alexx8675,

    Could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    August 27, 2020 at 7:56 am #1241112
    Rikard

    Hi everyone else posting in this thread,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 27, 2020 at 4:11 pm #1241245
    alexx8675

    posted in private, can you please take a look?

    August 28, 2020 at 4:46 pm #1241644
    alexx8675

    Can a moderator take a quick look our admin panel (notes in last post)

    August 30, 2020 at 4:11 am #1241869
    Rikard

    Hi alexx8675,

    Thanks for the login details. First off, could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    August 31, 2020 at 6:31 pm #1242268
    alexx8675

    I’m having some issues getting it updated, is this something you all can help me with?

    August 31, 2020 at 7:03 pm #1242269
    alexx8675

    See private reply – got an error when trying to fix this.

    August 31, 2020 at 8:40 pm #1242283
    jamesgeiger
    This reply has been marked as private.
    September 1, 2020 at 6:05 am #1242366
    Nikko

    Hi alexx8675,

    Thanks for giving us admin access.
    I have installed and activated this plugin which fixes the issue https://wordpress.org/plugins/enable-jquery-migrate-helper/
    Please update to the latest version of Enfold 4.7.6.3 which patches the issue (since WordPress 5.5 removes the jQuery migrate file).
    Once updated you can safely remove the plugin I installed unless some plugins that have the same issue is patched.

    Best regards,
    Nikko

    September 1, 2020 at 6:08 am #1242368
    Nikko

    Hi jamesgeiger,

    I tried the credentials you gave however I’m getting this error :

    Sorry, you are not allowed to access this page.

    Please try the solution I made to alexx8675’s site first, if it doesn’t work, please upgrade the account’s role to an administrator but we suggest creating a different thread since thread creators can also see the private content.

    Best regards,
    Nikko

    September 2, 2020 at 5:34 am #1242677
    alexx8675

    I’m not seeing how to update the theme. I’ve tried to go through steps on your site, logged into envato to update API key, nothing is working. Can you all help out?

    September 2, 2020 at 5:48 am #1242680
    Nikko

    Hi alexx8675,

    I have checked your site’s backend in Enfold > Theme Update > Enter a valid Envato private token
    And it’s currently empty, please generate a token first in Themeforest, please follow the instruction in: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
    Once it’s done, you need to add the token in the field mentioned. https://kriesi.at/documentation/enfold/theme-registration/#register-my-theme

    Best regards,
    Nikko

    September 2, 2020 at 6:05 pm #1242879
    alexx8675

    Okay, so I did those steps and updated enfold to current version. Now i’m back to not being able to see enfold options once I disable the “Enable jQuery Migrate Helper” as instructed. Am I okay to just leave this plugin on? Would rather not if possible, but let me know what you all think.

    September 2, 2020 at 6:07 pm #1242880
    alexx8675

    See private data – getting this error

    September 4, 2020 at 10:23 am #1243258
    Nikko

    Hi alexx8675,

    I have checked it and it worked properly even when I turned off the enable jQuery migrate helper plugin.
    Also checking the js file that is pointed out, it doesn’t contain that function anymore.
    Most likely that js file is cached and your browser is not fetching the new one, please try to clear your browser’s cache or use another browser or if in Chrome use incognito mode.

    Best regards,
    Nikko

    January 24, 2021 at 6:44 pm #1275117
    hheidrich

    I have the same probleme.
    Only the site” Enfold Theme Optionen” is visible. There is the message “The requested URL /wp-admin/admin.php?page=avia was not found on this server.”
    It is no option to update the theme.
    My Version is Enfold 4.7.6.4

    What can i do?

    Best regards
    Harald

    January 25, 2021 at 4:13 am #1275164
    Nikko

    Hi Harald,

    Please open up a new thread.
    Then put again the description of your issues, then in private content, give us admin credentials so we can inspect your site.

    Best regards,
    Nikko

  • Author
    Posts
Viewing 24 posts - 1 through 24 (of 24 total)
  • You must be logged in to reply to this topic.