Viewing 24 posts - 1 through 24 (of 24 total)
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  • February 20, 2019 at 11:18 am #1069404
    artngo

    Hi,

    I recently updated my enfold theme and I noticed that my Enfold Mailchimp Widget is not consistently working on all pages or all blog posts. Would you be able to help me find out the reason why and how to fix it?

    If needed, I provided Temporary login credentials noted in private content section.

    Best,

    Art

    February 20, 2019 at 1:12 pm #1069441
    jojoba007

    I have the same problem widget not showing on frontend. See screenshot: http://prntscr.com/mnm550
    And backend: http://prntscr.com/mnm5ku and http://prntscr.com/mnm66a

    February 20, 2019 at 5:14 pm #1069545
    Ben

    We are also having this issue on the Blog sidebar the widget is there but does not load. Works on the page in an avaia layout element.

    February 25, 2019 at 10:34 am #1071191
    Ismael

    Hi,


    @artngo    : It seems to be working properly when I test it. Which widget is not working?

    Screenshot: https://imgur.com/a/WXx9xGr


    @jojoba007    : Could you give us a link to the actual site?


    @ChichesterDesign    : Did you select a mailchimp list from the widget?

    Best regards,
    Ismael

    February 25, 2019 at 11:07 am #1071217
    jojoba007

    @Ismael: Yes, please check the private url. The newsletter is disabled on the homepage, but on all pages it should show, but it isn’t. Check the footers.

    See screenshot: http://prntscr.com/mpqjzz

    February 25, 2019 at 11:26 am #1071229
    Ben

    Yes we did, the form works on the main blog page, but not on the individual posts. It doesn’t load the form, just the widget title.

    February 25, 2019 at 3:07 pm #1071303
    Ben

    This is the live site example:
    Blog page form loads: https://www.pureemploymentlaw.co.uk/legal-updates/
    Post page with image on left no form loads: https://www.pureemploymentlaw.co.uk/how-to-deal-with-a-ghosting-employee/

    February 27, 2019 at 12:36 am #1072080
    Ismael

    Hi


    @jojoba007    : There seems to be an error related to google tag manager. Any idea where it’s coming from?

    Uncaught ReferenceError: gtag is not defined
at HTMLDocument.<anonymous> ((index):1988)
    at i (c8231.js:1)


    @ChichesterDesign    : Have you tried moving the widget inside the “Display Everywhere” widget area?

    Best regards,
    Ismael

    February 27, 2019 at 6:30 am #1072165
    artngo

    Hi Ismael,

    Sorry for the delayed response, I was without internet access for the last couple days.

    My Enfold Mailchimp subscription visit is set to display “Everywhere” and at “footer – column 1” as per this screenshot

    https://imgur.com/APmBtaB

    The widget does indeed show on the contact page you clicked on as you demonstrated Ismael.

    The only places where it does not show are

    1) Both the sidebar & footer column 1 of my blog page, where it displays all posts
    2) Both the sidebar & footer column 1 of each individual post
    3) the footer column 1 of my “work with me tab”

    It appears to be the same problem as @chichesterdesign is having.

    I updated my temporary login in case you need a closer look

    February 27, 2019 at 11:08 am #1072238
    Ben

    Hi @ismael I’ve tried moving it to the display everywhere widget area as you suggest but it still doesn’t work.

    March 1, 2019 at 3:37 am #1072828
    Ismael

    Hi,

    Thanks for the update.

    @artngo: It seems to be an issue with the element manager or the shortcode template class. We may need to access your file server in order to edit the theme files. Please post the FTP details in the private field.

    @chichesterdesign: Please open a new thread or ticket and then place the FTP and WP login details in the private field. We’ll have to implement a few changes on the theme files.

    Related thread: https://kriesi.at/support/topic/mailchimp-widget-reply-to-mike/

    Best regards,
    Ismael

    March 2, 2019 at 12:15 am #1073454
    artngo

    Hi Ismael,

    Sorry, I’m still a newbie at this website stuff.

    I’m not sure what FTP details are or where my files are located. Please see Private Content for info that I have that may be what your’e looking for.

    March 5, 2019 at 5:10 am #1074642
    Ismael

    Hi,

    Thanks for the update.

    The FTP details can be found here. (see private field)
    We can change the password ourselves, but we think it’s safer if you do it. Please update us once you’ve changed the password.

    If you need further assistance regarding the FTP account, please contact your hosting provider.

    Best regards,
    Ismael

    March 7, 2019 at 2:12 am #1075721
    artngo

    HI Ismael,

    I signed into the FTP client successfully. Please sign in with the credentials I provided. Please let me know if this helps.

    Thanks,

    Art

    March 11, 2019 at 4:53 am #1077203
    Ismael

    Hi,

    Thanks for the update. The server is refusing the connection, so it seems like our location are being blocked. (see private field)
    Please contact your hosting provider and ask them if there are any security options that are preventing us from accessing the file server. You can find our locations in the following page.

    // http://kriesi.at/about

    Best regards,
    Ismael

    March 16, 2019 at 5:58 am #1079343
    artngo

    I just wanted to let you know that I am still working on contacting my host to find out what is going on.

    Thank you for your patience.

    March 17, 2019 at 4:51 pm #1079635
    Victoria

    Hi artngo,

    Thank you for letting us know. Please, get back to us when you do.

    Best regards,
    Victoria

    March 19, 2019 at 1:33 am #1080158
    artngo

    Hi,

    I received an update from my host.

    Please see the private details.

    Thank you,

    Art

    March 20, 2019 at 4:54 pm #1080913
    Ismael

    Hi,

    Thanks for the update.

    Looks like you’re using a different mailchimp widget called “Sidebar Mailchimp Form”. Unfortunately, we are not familiar with that plugin, so we added the theme’s actual mailchimp widget in the Footer 1 widget area. It seems to be working properly.

    Best regards,
    Ismael

    March 21, 2019 at 12:01 am #1081099
    artngo

    Hi Ismael,

    I actually used a different widget since it was taking longer than expected to correct this plug-in.

    Unfortunately, the enfold MailChimp widget is still not working consistently. Please go through the individual blog posts. The footer and sidebar MailChimp widget does not appear on all individual blog posts.

    It also does not appear on the following pages:

    Start here page
    Blog page
    Resources Page
    Work with me Page (This is a full-width page, but no widget in the footer 1)

    It does appear on the following pages:

    Home page (footer 1 only as it is a full-width page)
    Contact us page

    Please See if you can help me figure out what’s going on.

    Thank you for your help.

    Art

    March 21, 2019 at 12:15 am #1081102
    artngo

    Hi,

    I just updated the new theme that was released yesterday/today. It seems the update has fixed my problem.

    Thank you for your help. Kind of stressful. Lol.

    By the way, I am thinking of hiring a developer for my website. Do you know how much they run if I were to purchase from this website?

    Thanks,

    Art

    March 22, 2019 at 8:51 am #1081759
    Ismael

    Hi,

    Great! Glad that the update fixed the issue. If you’re thinking of hiring a developer, you should probably contact our partner, Codeable. You can reach them here.

    // https://kriesi.at/contact/customization

    Best regards,
    Ismael

    May 7, 2021 at 12:14 pm #1298927
    netzproduzenten

    Widget “Enfold Mailchimp Newsletter Signup” is not working for mobile users (iPhone). When I click on “submit” via iPhone, the button is not working. Could you please check in our Footer Section? Desktop Button is working properly.
    http://www.netzproduzenten.de

    May 10, 2021 at 5:17 am #1299222
    Rikard

    Hi netzproduzenten,

    Could you try updating the theme to the latest version (4.8.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

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