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  • #1272973

    Jeff Sosville

    Hi,
    A designer set up and installed Enfold Child for my wordpress site but did not prove me the token so that I can get updates. My menu button is now not showing up for the mobile version or rather the button is there but its blank. My site is atmbrokerage.com. How can I get this token?

    #1273247

    Hey Jeff,

    Thanks for the login details. I tried logging in to your site, but I get the error message in private once logged in. Could you let us know when the site is up again?

    I do see that you are running an old version of the theme though, so I would recommend that you update to the latest version. If you don’t have access to the theme files in Themeforest, then that is the first step you need to take. Either get it from the person who bought your license, or purchase a new one here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Once you have access to the theme files, then please refer to this: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1273343

    Jeff Sosville
    This reply has been marked as private.
    #1273592

    Hi Jeff,

    When you install the new version, since you have a child theme, all the tweaks in the files are preserved (it’s only the parent theme that is replaced), as for the data, it is saved in the database so it will not be affected, however, we still suggest that you make a backup before doing any updates.
    I tried to check on it and your site is now showing however I do see the issues you’re referring, please update first to the latest version.

    Best regards,
    Nikko

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