Viewing 30 posts - 151 through 180 (of 218 total)
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  • January 27, 2019 at 1:38 am #1059273
    bunting2017society

    My post above was the first time I have used this forum. Should I expect to receive a reply?

    January 27, 2019 at 2:47 pm #1059351
    Mike

    Hi,

    @bunting2017society
    Sorry for the late reply, that sounds correct, the name of the file doesn’t change with each version, it’s how Envato serves them.
    If you open the file it should look like this:
    2019-01-18-071509
    and opening the style.css will tell you the version number at the top of the file:
    style-css

    Best regards,
    Mike

    January 27, 2019 at 2:57 pm #1059352
    bunting2017society

    Thanks. I was expecting the filename to change, and reflect the version number. I successfully installed the update via FTP.

    January 27, 2019 at 6:05 pm #1059390
    Mike

    Hi,
    That is great news! Ya, Envato serves them the same.

    Best regards,
    Mike

    February 6, 2019 at 4:48 pm #1063699
    Levante Golf

    Hi. I´ve just tried the following:

    “You can simply go to Appearance > Themes > Add New > Upload Theme and upload enfold.zip file of Enfold 4.5 and theme will be overwritten.”

    but have received the error:

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

    Please help!!!!!

    Thank you!!

    February 7, 2019 at 5:25 am #1063817
    Mike

    Hi,

    @ProTravelGolf     Typically “The theme is missing the style.css stylesheet.” is a error that the zip file you are using is not correct. Please try ensuring that you are using the zip file from the link “Installable WordPress file only”
    Installable-Word-Press-file-only
    If you open the zip file it should have this structure:
    2019-01-18-071509
    If this doesn’t help please upload the zip file to DropBox or Google Drive so we can examine it.

    Best regards,
    Mike

    February 7, 2019 at 5:42 am #1063823
    fulanoinc

    Hi all,

    What’s happening? I updated manually using SFTP and now I’m running Enfold 4.5.2. I registered my token and all looks fine.

    Now I see that Enfold 4.5.3 is available. I try to update the theme and I get an error that it couldn’t retrieve files. No matter how I try, the theme is not updating.

    Now what?

    Thanks,
    Leyden

    February 7, 2019 at 10:50 am #1063999
    Levante Golf

    Mike,

    Thank you for your reply. I´ve checked the file and it is indeed the installable wordpress file only but it isn´t working. I´ve uploaded the zip file to dropbox as you requested and added the link below.

    Many thanks again for your help!!

    February 7, 2019 at 2:39 pm #1064141
    Mike

    Hi,

    @ProTravelGolf     Thanks, I see that the file is correct, and I tested it on my localhost without issue using the Update Theme and Plugins from Zip File plugin.
    We should take a look with your admin login, Please open a new thread, and include your admin login in the Private Content area, but as this is not your thread your login info will not be private if posted here.

    Best regards,
    Mike

    February 7, 2019 at 2:44 pm #1064143
    Mike

    Hi,

    @fulanoinc     please compare the token permissions of your site with the required permissions.
    If this doesn’t help, Please open a new thread, and include your admin login in the Private Content area, but as this is not your thread your login info will not be private if posted here.

    Best regards,
    Mike

    February 7, 2019 at 4:27 pm #1064177
    Levante Golf
    This reply has been marked as private.
    February 14, 2019 at 6:04 pm #1067094
    Edelabarre

    I have to say….I”M GONE! You lost this customer, which is a shame because I have over 6 licenses. You say this “problem” wasn’t caused by your theme? That it was something else? A token through ThemeForest? That’s not true, because my other 7 sites have ZERO issues updating when using Avada. Better. Faster. Sexier. Enjoy my money….I’ll be leaving now.

    February 16, 2019 at 2:39 pm #1067705
    kingma100

    I activated the ‘Update Theme and Plugins from Zip File’ and downloaded the zipfile from ThemeForest.
    I add it as a new theme but when I click ‘Install now’ get the error ‘the link you followed has expered’ – that’s the translation of the Dutch error ‘De link die je volgde is verlopen.’.

    What to do? How can I update?

    February 16, 2019 at 3:42 pm #1067708
    Mike

    Hi,

    @kingma100
    Thanks for the login,
    I see that your “PHP Post Max Size: 8M” and “PHP Max Upload Size: 2M” which is too small for uploading the theme file, which is 18.5M
    Please ask your webhost to assist in changing these to 20M or larger.

    Best regards,
    Mike

    February 16, 2019 at 6:44 pm #1067764
    kingma100

    Thanks, Mike. It worked!

    February 16, 2019 at 8:19 pm #1067778
    Mike

    Hi,
    Glad to help, thank you for using Enfold.

    Best regards,
    Mike

    February 21, 2019 at 7:16 pm #1070063
    dewittnp

    Hi, I’m having issues too :( … I’ve tried:
    “You can simply go to Appearance > Themes > Add New > Upload Theme and upload enfold.zip file of Enfold 4.5 and theme will be overwritten.”

    but have received the error:

    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /home/centerc3/public_html/wp-content/themes/enfold/

    Theme installation failed.

    That was using the enfold.zip folder from the “all files and documentation” download. I’ve downloaded the “Installable wordpress files only” download, and there is no enfold.zip folder?? It’s saying it already exists, but how am I supposed to re-install enfold when I’m using enfold without getting this error?

    Thanks for your help.

    • This reply was modified 5 years, 10 months ago by dewittnp.
    February 22, 2019 at 2:57 am #1070163
    Mike

    Hi,
    When using the “all files and documentation” download, you will need to extract the enfold.zip from the download, because the extra files in it won’t let it work when you try to upload it directly. But with the “Installable wordpress files only” download, you can upload it directly, because there are no extra files.
    But you maybe getting the error because your PHP max upload setting is smaller than the zip size, ensure your PHP setting is at least 20mb You can easily check your setting at: WordPress > Dashboard > LayerSlider > Options and click “System Status” and look under “Server Settings”
    2019-02-21-195456
    If your setting is too small, or if any of the settings are in red, ask your webhost to assist.

    Best regards,
    Mike

    February 23, 2019 at 9:00 pm #1070793
    dewittnp

    Hi Mike,
    Thanks for the reply. I checked the PHP settings, and they are 128M, so should be plenty large enough to accommodate the update. Any other thoughts?

    February 24, 2019 at 3:38 pm #1070937
    Mike

    Hi,

    @dewittnp
    How about letting me assist by updating via FTP, Please include a admin login & FTP access in the Private Content area of a new thread, because posting here it will not be private. Once you do this, post a link to the new thread here so I can find it.

    Best regards,
    Mike

    February 25, 2019 at 10:06 pm #1071482
    dewittnp

    Hi Mike,
    here is the link to the new thread. Thanks for your help.

    details for support

    February 27, 2019 at 4:35 am #1072144
    Mike

    Hi,

    @dewittnp
    Thank you, I replied to your new thread, please check.

    Best regards,
    Mike

    March 4, 2019 at 9:26 pm #1074523
    likegluelikecrew

    At first I downloaded the plug in and then tried to upload the zip file but I got an error saying the file was too big. Then I tried to ftp the Enfold folder with Filezilla. I followed these directions from the moderator Mike and it didn’t work.

    Hi,
    To manually update the theme via FTP, look for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
    If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”
    If you would like help with this, Please open a new thread, and include your admin login and ftp login in the Private Content area, but as this is not your thread your login info will not be private if posted here.
    Please post the link to your new thread here so I can quickly find it.

    Best regards,
    Mike

    After I uploaded the new Enfold folder, the site wouldn’t work with the following error: This page isn’t working truetilldeathmerch.com is currently unable to handle this request.
    HTTP ERROR 500

    Also, when I downloaded the installable wordpress files only from Themeforest, they were listed as 4519990, not 4.5. Could this be the problem? Someone please help!

    March 5, 2019 at 4:31 am #1074627
    Mike

    Hi,

    @likegluelikecrew
    I would like to take a look and try to update your site. Please include a admin login & FTP access in the Private Content area of a new thread, as this is not your thread your login info will not be private if posted here.
    Please post the link to your new thread here so I can quickly find it.

    Best regards,
    Mike

    March 9, 2019 at 11:24 am #1076706
    humphreyjones

    I’m having exactly the same problem – theme won’t update to version 4.5. I’ve tried installing via Appearance, Themes etc but it also fails – says folder Enfold already exists. I’m not particularly comfortable with FTP. Any further suggestions?

    March 9, 2019 at 11:26 am #1076708
    giorgio_betagrafic

    Hi, I have updated the theme but I have several problems, is it possible to return to the previous version?

    March 9, 2019 at 5:51 pm #1076795
    Mike

    Hi,

    @giorgio_betagrafic     we can assist in downgrading, but you will need to start a new thread so that we can communicate in the Private Content area, Since this is not your thread you will not see the Private Content area.
    You can post a link to the new thread here so that I can find it.
    In the new thread please tell us which version you would like, and if you would like us to install it for you then Please include a admin login & FTP access in the Private Content area.

    Best regards,
    Mike

    March 19, 2019 at 8:27 pm #1080511
    Dr-Design
    This reply has been marked as private.
    March 20, 2019 at 1:47 pm #1080814
    Mike

    Hi,

    @Dr-Design     I have taken a look at your site and see you have an error and I can not login,
    I’m not sure what you are trying to say though, did you try to install the first time or did you try to update?
    To regain access try to go in via FTP and rename the enfold theme folder to something else, such as “enfold-old”. If you have a default WordPress theme in the theme directory WordPress will switch to it so you can login.
    Then try to upload the “enfold” theme again via FTP and try to activate it.

    If this is a old install please ensure your PHP is at least version 5.6, and don’t try overwriting the theme folder, this will leave old files behind and cause errors.

    If this doesn’t help, please explain in more detail what happened and include an admin login and ftp access in the private content area so we can be of more assistance.

    Best regards,
    Mike

    March 20, 2019 at 8:12 pm #1081006
    Dr-Design

    Hi, i follow the step that were adviced in a comment above:
    I download the upload theme zip file, than i made a back up of web site and through a plug in I uploaded the new versione of the theme. after that everythings is locked more than earlier .

    this is the error that appears:

    Fatal error: Uncaught Error: Call to undefined function apply_filters_deprecated() in /home/jacursod/public_html/wp-content/themes/enfold/framework/php/class-framework-widgets.php:2572 Stack trace: #0 /home/jacursod/public_html/wp-includes/class-wp-widget-factory.php(43): avia_instagram_widget->__construct() #1 /home/jacursod/public_html/wp-includes/widgets.php(113): WP_Widget_Factory->register(‘avia_instagram_…’) #2 /home/jacursod/public_html/wp-content/themes/enfold/functions.php(668): register_widget(‘avia_instagram_…’) #3 /home/jacursod/public_html/wp-content/themes/enfold/functions.php(674): avia_register_avia_widgets() #4 /home/jacursod/public_html/wp-settings.php(368): include(‘/home/jacursod/…’) #5 /home/jacursod/public_html/wp-config.php(90): require_once(‘/home/jacursod/…’) #6 /home/jacursod/public_html/wp-load.php(37): require_once(‘/home/jacursod/…’) #7 /home/jacursod/public_html/wp-admin/admin.php(31): require_once(‘/home/jacursod/…’) #8 /home/jacursod/public_html/wp-admin/themes.php(10): require_ in /home/jacursod/public_html/wp-content/themes/enfold/framework/php/class-framework-widgets.php on line 2572

    I didn’t use any ftp folder

    Thanks for your immediate support!

    Best regards

    Giovanni

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  • The topic ‘Enfold 4.5 Theme Update "Update Failed: Download failed. A valid URL was not pro’ is closed to new replies.