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  • July 4, 2023 at 6:17 pm #1412449
    djsmbd

    Hello,

    Our customers have been complaining that contact request forms from our website are not being responded to.
    They are correct. We no longer get email from the website. We did not change anything.

    Please advise.

    • This topic was modified 5 months, 1 week ago by djsmbd.
    July 4, 2023 at 8:56 pm #1412460
    djsmbd

    Hello – more info…the people filling out the contact forms are getting the autoresponder replies.

    July 5, 2023 at 12:03 am #1412470
    Nikko

    Hi djsmbd,

    Please give us temporary admin access, so we can check on the issue further.
    Just post the credentials in private content.
    Also, please try the troubleshooting steps in our documentation: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

    Best regards,
    Nikko

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