Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • January 8, 2020 at 11:54 am #1171388
    Viector

    Hello!

    The editing window on pages just loads. I think its because the version of Enfold is very old.

    https://ibb.co/Byt1R1f

    I work at an agency who took over a site from another agency, who built it with Enfold. Therefor we dont have the API-keys or username to update Enfold(Neither the other agency). Can i buy the theme and use the new API-key to update the version?

    Edit: I bought a new API and tested in settings, and it doesnt work, but the settings says this:
    Theme Updates
    No Updates available. You are running the latest version! (3.4.7)

    Kind regards Victor

    • This topic was modified 6 years, 1 month ago by Viector.
    January 8, 2020 at 1:37 pm #1171427
    Yigit

    Hey Victor,

    Thanks for contacting us!

    Please refer to this post – https://kriesi.at/support/topic/updating-to-enfold-4-5-and-validating-personal-token/#post-1032609.
    Envato has updated their API therefore you would need to manually update the theme to the latest version and then generate a Personal Token and insert it in Enfold theme options to receive future updates – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Yigit

    January 8, 2020 at 5:59 pm #1171539
    Viector

    Hello. I followed your instructions, but it didnt work. I got this when i tried to upload the theme from zipfile: https://ibb.co/MN05cZh

    It say: The link you just used is not valid anymore.

    What should i do? Am i using the wrong version of Enfold? As i said we doesnt have the old API key, so i bought Enfold via a new account. Is that the problem?

    January 8, 2020 at 8:42 pm #1171594
    Victoria

    Hi Viector,

    No, that is not a problem. Please try following these steps to update the theme:

    problem update 4.5 failed

    Best regards,
    Victoria

    January 9, 2020 at 2:20 pm #1171812
    Viector

    Thanks for you reply.

    We made exactaly like the instructions(Locally on our computer), but the page does not look like before. Not at all. Its the enfold theme all over the page. http://www.femdagarsgolf.se <—- This is how it should look like. But on our local version its the enfold theme with all content.

    When I import my theme settings i get “An error occurred in the upload. Please try again later”

    What shall we do?

    • This reply was modified 6 years, 1 month ago by Viector.
    January 9, 2020 at 2:40 pm #1171821
    Yigit

    Hey,

    Please refer to this post – https://kriesi.at/documentation/enfold/import-demos/#troubleshoot

    Best regards,
    Yigit

    January 9, 2020 at 6:40 pm #1171909
    Viector

    Hello! Thanks for your quick reply.
    But sadly this doesnt work, as it isnt the “demo import function” thats giving us trouble. – But the “import theme settings” that wont work.
    We’ve tried base64 decrypting the .txt file and the decrypted version.
    The problem occured when trying to set the website up locally

    January 12, 2020 at 2:59 pm #1172531
    Mike

    Hi,
    Thanks for the login, I see on your live site you are using Enfold v3.4.7 with WordPress v5.3.2, which are not compatible.
    You will have to update via FTP, The easiest and safest way to do this is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    If you don’t feel comfortable doing this, please include FTP access in the Private Content area with a DropBox link to your theme files from Theme Forest and I will assist.

    As for your localhost issues it sounds like your PHP setting are too low, try these:
    PHP Time Limit: No limit
    PHP Memory Limit: 256M
    PHP Post Max Size: 50M
    PHP Max Upload Size: 20M
    but as we can’t investigate your localhost it will be hard to assist, perhaps we should update your live site.

    Best regards,
    Mike

    January 13, 2020 at 12:57 pm #1172741
    Viector

    Thanks A LOT Mike!! This worked, finally! Thank you very very much!

    January 13, 2020 at 1:13 pm #1172754
    Yigit

    Hi,

    Glad Mike could help! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Edit window just load’ is closed to new replies.