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  • March 15, 2022 at 10:37 am #1344510
    adminaws123

    I don’t see any reference to this in any of the recent release notes, so I figure it could be a bug.

    Several pages use an easy slider element to hold multiple videos.

    However, at present, the easy slider fails to retrieve the video from Youtube:
    easy slider error: fails to load youtube videos

    This happens in every instance of an easy slider containing a Youtube video – regardless of whether there is only a single video in the slider, or multiple clips.

    Just to confirm that there are no other page or video errors creating this error, I can load the same videos into individual video containers and they work fine:
    same video clip, loaded into a video media container element works without error

    March 15, 2022 at 10:52 am #1344514
    Guenni007

    what is the link of your youtube video?

    March 15, 2022 at 12:08 pm #1344544
    Rikard

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the actual problem on your site.

    Best regards,
    Rikard

    March 16, 2022 at 12:57 pm #1344733
    adminaws123
    This reply has been marked as private.
    March 16, 2022 at 1:28 pm #1344740
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    April 5, 2022 at 4:09 am #1347206
    adminaws123
    This reply has been marked as private.
    April 5, 2022 at 4:26 am #1347207
    adminaws123

    Hi
    ok, upgraded to latest theme

    • This reply was modified 2 years, 3 months ago by adminaws123.
    April 5, 2022 at 11:02 am #1347241
    Rikard

    Hi,

    Thanks for the update. It looks to be working as it should now?

    Best regards,
    Rikard

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