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  • #1344510

    I don’t see any reference to this in any of the recent release notes, so I figure it could be a bug.

    Several pages use an easy slider element to hold multiple videos.

    However, at present, the easy slider fails to retrieve the video from Youtube:
    easy slider error: fails to load youtube videos

    This happens in every instance of an easy slider containing a Youtube video – regardless of whether there is only a single video in the slider, or multiple clips.

    Just to confirm that there are no other page or video errors creating this error, I can load the same videos into individual video containers and they work fine:
    same video clip, loaded into a video media container element works without error

    #1344514

    what is the link of your youtube video?

    #1344544

    Hi,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the actual problem on your site.

    Best regards,
    Rikard

    #1344733
    This reply has been marked as private.
    #1344740

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1347206
    This reply has been marked as private.
    #1347207

    Hi
    ok, upgraded to latest theme

    • This reply was modified 1 year, 10 months ago by adminaws123.
    #1347241

    Hi,

    Thanks for the update. It looks to be working as it should now?

    Best regards,
    Rikard

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