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Hello Ismael and gang,
My site has experienced this issue before. The cart dropdown and back to top arrow at bottom of page are having errors. Before the update I was experiencing the search bar dropdown (magnifier) doing the same thing, and also the main menu drop downs for searching through the sites pages. My site was down for about 3 months with the last thread. Some things have not been right since the theme and my database had some major error.
Please let me know what can be done.Hey RockSolidGear,
Could you please attach some screenshots of the issue?
The website looks on on my end, which part does not function?
Best regards,
VictoriaThe cart has a flyout window that is not showing when you hover over the cart icon. Also, the back to top arrow does not function. There was an issue with the main menu drop-downs and search bar being invisible as well, but the update seemed to fix that.
There are other issues that I am experiencing since the crash.
Now, all of my product manufacturer logos do not link to the brands landing page either. (private Link) Before the site went down, all of the logos I build with the product brands app are linking to an individual product page rather than the brands complete product catalog.
This is a recurring issue that Ismael helped me with before.Hi!
Thanks for the update.
1.) I can’t add any products to the cart even when they’re in stock. I always get an error that the product is out of stock.
2.) The brand’s logo link is invalid. There’s an extra slash before the product category name. Have you tried resetting the permalinks? How did you add those logo again? Please provide new login details in the private field.
Best regards,
IsmaelAll of the brands logo links are invalid now. That’s why I’m scratching my head. This all happened after one of your team made the site work again. There are new database apps in my dashboard and things done that I have no clue about. He got the site working again but I am in a serious bind without major functionality of the site. Just trying to figure out what has happened. Not sure if you guys have a history of the issues my company has been experiencing but it goes back pretty deep. I know your crew is top-notch, just looking to resolve the problem so I can utilize the functionality of my site to actually make money. I am in deep and this is my final hurdle between success and failure.
Your attention is appreciated.
UPDATE!!!!:
I just spoke with Bluehost support, they said the script errors are pointing to missing dependencies (which your database guy was pointing out, I find out, by adding those script plugins).
The missing dependencies are from AVIA TOOLS, which were disabled by your guy to get my site back up and running.
Those missing dependencies areavia_builder_js
(missing),
avia.modal_js
(missing)avia_modal_js
(missing)avia_modal_js
(missing)avia_element_js
This was found by your tech there. 3 months ago, maybe… I have been experiencing issues for a very long time. Please escalate this help.
Hi,
We didn’t disable the avia_modal_js script and it’s not missing, it will only be loaded when you’re on the advance layout builder. Do you have a site backup? We told you beforehand to create a backup or a restore point. You gave us the permission to sweep the database and change the files, so we did assuming that there is a restore point.
The site already crashed even before we did the changes in your database and files.
Those functionalities may have been already broken after the first crash, when you restore the site from a backup.
We asked you to create a backup and a restore point:
We also asked your permission before doing the sweep and adjust the files:
I’m afraid that you will have to hire someone else to restore the site to its previous state because we can only help you with minor fixes and changes here. Unfortunately, site recovery is beyond the scope of support. Please contact our partner, Codeable.
// https://kriesi.at/contact/customization
Best regards,
IsmaelThere are only 30 day backups. It took over 2.5 months to even get enough support to find out we had the issue with Enfold. This is not something that is a small deal but a giant issue with my e-commerce system now. I guess I need to abandon the theme altogether. Sad day after 4 years of building this… Beyond scope doesn’t explain why it takes so long to get responses from the team. When 5 people chime in on one topic, and nobody backlogs the thread to actually get a new take on the same problem. This has cost me and my company a lot of time and money.
Hi,
I don’t really think this is purely cause by the theme, so I’m sad to hear that you are considering getting another theme. I don’t really think it’ll make any difference. We actually managed to fix the initial issue but you didn’t reply for months, so I just assumed that everything is working properly in your site because you didn’t bother to reply.
Our last reply on August 30, 2018: https://kriesi.at/support/topic/need-immediate-help-please-enfold-conflicting-with-wp-admin-login-error-code/page/2/#post-1003321
Best regards,
IsmaelFirstly, Thanks for the help again.
Below is another thread from you guys for the same issue. I found this thread by copying and pasting the Query Monitor’s Script errors into the web. Kriesi is the first result. So I went ahead and posted the next two Script errors into the web, they too pop up Kriesi first.
The other three threads show some knowledge of these missing dependencies but I am unsure of how to resolve them. No response yet from Codeable.The private data includes the previous threads to Kriesi, followed by the copied/pasted PHP Errors
avia_builder_js (missing), avia_modal_js (missing)
avia_modal_js (missing)
avia_modal_js (missing)
avia_element_js (missing)
Hi!
Again, those missing dependency reports are not critical, so they won’t affect your site in anyway. The avia_modal_js script is reported as missing because it’s only needed or loaded when you’re using the advance layout builder. You don’t have to worry about those warnings.
Cheers!
IsmaelOkay, but could you tell me why the cart flyout has disappeared again. Remember how the opacity made it transparent?
Also, the back to top button when you’re at the bottom of the page does not work. This happened before.
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