Demo Import Not Working - Support | Kriesi.at

Tagged: demo

Viewing 13 posts - 1 through 13 (of 13 total)

Author

Posts
March 11, 2020 at 9:27 pm #1192421

theideaboutique
Participant

Hi,

I just purchased the Enfold theme and was hoping to import the enfold 2017 demo and it seems to not work. I get a “Import failed. Please try refreshing” error every time I try. I have also tried importing the demo content manually and still have no luck. Any help would be much appreciated. Thank you in advance.

March 12, 2020 at 3:43 pm #1192664

theideaboutique
Participant

This reply has been marked as private.

March 12, 2020 at 5:59 pm #1192707

Nikko
Inactive Moderator

Hi theideaboutique,

Can you try with manual import?
– https://kriesi.at/documentation/enfold/import-demos/#manual-demo-import–using-xml-files-

Best regards,
Nikko

March 12, 2020 at 7:37 pm #1192724

theideaboutique
Participant

I did try a manual import and it gave me an internal server error.

March 12, 2020 at 9:34 pm #1192784

theideaboutique
Participant

This reply has been marked as private.

March 13, 2020 at 6:36 pm #1192926

theideaboutique
Participant

This reply has been marked as private.

March 13, 2020 at 7:46 pm #1192945

Victoria
Inactive Moderator

Hi theideaboutique,

Which demo are you trying to import?

Best regards,
Victoria

March 13, 2020 at 7:48 pm #1192946

theideaboutique
Participant

I tried a few, but would really like enfold 2017 to be imported. Thanks!

March 14, 2020 at 11:43 pm #1193147

Mike
Moderator

Hi,
Sorry for the late reply, we could try to import the Enfold 2017 demo for you but we will need to reset your site, meaning all of your current content will be lost, is this ok?
Typically, this error occurs when the site is on a “WordPress Managed” hosting which sometimes blocks the import of the images and assets from our server. Please include FTP access so we can upload the images directly and bypass the “block”

Best regards,
Mike

March 16, 2020 at 2:40 am #1193362

theideaboutique
Participant

This reply has been marked as private.

March 16, 2020 at 12:21 pm #1193456

Mike
Moderator

Hi,
Thanks for the login and FTP access, I have installed the demo for you, please clear your browser cache and check.

Best regards,
Mike

March 16, 2020 at 3:09 pm #1193496

theideaboutique
Participant

Thank you so much, Mike! It looks like it is all set. :)

March 16, 2020 at 3:49 pm #1193509

Jordan Shannon
Inactive Moderator

Hi,

I’m glad this was resolved. If you need additional help, please let us know here in the forums.

Best regards,
Jordan Shannon
Author

Posts

Viewing 13 posts - 1 through 13 (of 13 total)

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