Viewing 30 posts - 1 through 30 (of 37 total)
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  • Author
    Posts
  • May 23, 2018 at 10:16 am #960696
    ifranl

    Hello Kriesi team!

    I get this message (Default Lightbox must be activated for this feature to work) when using the Modal window with privacy and cookie info. But the Lightbox option is checked.

    What am I doing wrong?

    Kind regrads,
    Frans

    May 23, 2018 at 3:12 pm #960848
    seanchk

    Yes me too.

    May 23, 2018 at 6:53 pm #961088
    Victoria

    Hi ifranl,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 23, 2018 at 7:11 pm #961119
    ifranl

    Hi Victoria,

    Yes, sure. See below.

    For your convenience I have put WordPress in English. The option “Modal window with privacy and cookie info” is turned off, but feel free to test it.

    Kind regards,
    Frans

    May 23, 2018 at 11:10 pm #961281
    jmdw84

    me too, please let us know when there is a fix.

    May 24, 2018 at 8:07 am #961366
    andrassberlin

    Hey Kriesi Team,
    i get the same Error Notification: “Default Lightbox must be activated for this feature to work” after the cookie update from yesterday.
    Hope, you fix it…
    Greetings
    Andreas

    May 24, 2018 at 10:59 am #961428
    soth3d

    Is there any fix on this issue yet? Got the same issue here!

    May 24, 2018 at 11:42 am #961463
    Chris

    Yah, here too. What is the matter? I switched off all Caching and stuff but nothing changed. In the console there appears no error to me. Pls help ;)

    May 24, 2018 at 12:12 pm #961479
    gregorh

    Same here, and I also noticed the standard “lightbox” setting on images does not work anymore :(

    May 24, 2018 at 3:31 pm #961580
    Chris

    Same same … but that is one more update ago.

    May 24, 2018 at 3:52 pm #961601
    FrankTaeger

    I have exactly the same problem, i have also set up a support account for these matters…

    May 24, 2018 at 4:07 pm #961617
    Chris

    Hey @yigit, do you have a solution for this issue?

    May 24, 2018 at 4:53 pm #961687
    Mischa

    In my case there was an old php code in my child-themes ‘header.php’. After i replaced a few lines of code with the newest from the parent themes “header.php” it worked.

    May 24, 2018 at 5:00 pm #961695
    Victoria

    Hi mischa13,

    Thank you for sharing. If anyone has an old version of the header.php in the child theme it has to be updated with the fresh copy.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 24, 2018 at 5:06 pm #961707
    ifranl

    Thans for sharing @mischa13

    That was indeed the cause and the lightbox function works as normal again. I assume you no longer need the login details @Victoria? Thanks again for contributing @mischa13

    Kind regards,
    Frans

    May 24, 2018 at 5:12 pm #961711
    Chris

    Thanks for your help @mischa13 – this worked for me too. I copied all contents from the updated header.php (parent theme) to the child theme and filled in the codes, I previously integrated. Now everything works fine! Thanks a lot!

    May 24, 2018 at 6:48 pm #961776
    jmdw84

    Problem solved here!

    May 24, 2018 at 7:32 pm #961811
    FrankTaeger

    Which one exactly was that and how do I change it back?

    My child theme only has a css and functions.php to edit and apparently draws everything from the parent theme.

    May 25, 2018 at 9:10 am #961982
    seanchk

    This didn’t fix the problem for me.

    May 25, 2018 at 2:28 pm #962143
    turistai

    Same here.
    In my case the child theme only has a function.php.
    What should I do fix the issue?
    Thanks

    May 27, 2018 at 1:08 pm #962710
    Victoria

    Hi turistai,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 27, 2018 at 1:08 pm #962711
    Victoria

    Hi seanchk,

    Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victoria

    May 27, 2018 at 11:17 pm #962896
    turistai

    Hello,
    temporary admin access in the private content.

    Thanks

    May 28, 2018 at 6:12 pm #963385
    webdesignphx
    This reply has been marked as private.
    May 30, 2018 at 10:42 am #964091
    Victoria

    Hi turistai,

    Best regards,
    Victoria

    May 30, 2018 at 10:44 am #964092
    Victoria

    Hi webdesignphx,

    I could not reach your website. Are you moving it? Or is the link incorrect?
    It loaded after a while.

    You have the header.php in your child theme. Did you update it with a fresh copy?

    Best regards,
    Victoria

    • This reply was modified 6 years, 5 months ago by Victoria.
    May 30, 2018 at 1:56 pm #964235
    webdesignphx
    This reply has been marked as private.
    June 3, 2018 at 7:46 pm #966213
    Basilis

    Hi,

    Try remove it all, so you can see what will happen :)

    Best regards,
    Basilis

    October 5, 2018 at 10:40 am #1018221
    jadesoturi

    Sorry to resurrect an old thread, but wanted to move over to the included GDRP settings and getting the same error. Child theme has header.php from latest version. But still getting the error. Also, Lightbox is turned on in enfold settings.

    Built in GDPR settings are disabled now, so i can use an external plugin, but feel free to turn it on and test. When it works. ill just disable the cookie notice plugin.

    Please advise!

    October 8, 2018 at 6:38 pm #1019098
    Victoria

    Hi jadesoturi,

    Can you disable caching and minification for now?

    Best regards,
    Victoria

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