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  • November 23, 2020 at 11:24 pm #1262530
    Antonia

    Hi, I hope this is not so rare as a problem:
    I have some custom widget areas, which one with a navigation menu there. The problem? I have to update them over and over (meaning to indicate the right menu and language) because they miss that information. They’re ok for a while, and then again. I use wpml. What kind of issue this could be? The only answer I found was related to the allocated memory, and I changed it with the same result.
    I am attaching the image of a widget (that was working right at some point)
    widget
    Thank you

    November 25, 2020 at 5:23 am #1262899
    Rikard

    Hey Antonia,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    November 26, 2020 at 11:31 pm #1263393
    Antonia

    Sure, thanks.
    This page should show a sidebar.
    If I go to the widgets section, it looks as if it was never set up.
    I fix this (meaning indicating the right navigation menu) and it works for a moment (the sidebar reappears). After some time, the cycle starts again (the sidebar disappears).

    I Imagine is a server/allocated memory problem, unless you have another explanation.
    thanks again

    November 28, 2020 at 4:58 am #1263641
    Rikard

    Hi,

    Thanks for the update. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please include admin WordPress login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    • This reply was modified 3 years, 11 months ago by Rikard.
    November 30, 2020 at 8:01 pm #1264054
    Antonia

    Hi, thanks.
    I did that and tried a slightly different approach, loading the sidebar as a widget with the same result. It’s at the level of the widget where it doesn’t work. I know that I could hardcore the sidebar in the page template (php) but I’d prefer a solution at the dashboard level.
    Thanks for looking into this

    December 2, 2020 at 3:45 am #1264357
    Rikard

    Hi,

    Thanks for the update and login details. I see that you are still running 4.7.5, could you try updating to the latest version of the theme please? If that doesn’t help then please give us step by step instructions on how to reproduce the problem you are having.

    Best regards,
    Rikard

    December 2, 2020 at 6:57 pm #1264562
    Antonia
    This reply has been marked as private.
    December 3, 2020 at 10:39 am #1264710
    Rikard

    Hi,

    Thanks for the update and clarification, I see the same problem on my end too unfortunately. Does the same thing happen if you place the same widget in the blog or page sidebar too? Also please try to activate one of the default WordPress themes to see if the problem persists.

    Best regards,
    Rikard

    December 8, 2020 at 12:20 am #1265647
    Antonia

    Hi Rikard, thanks. It happens the same if I use the widget in another part. And I don’t know how I could replicate the issue with a different template, tbh. I guess I will hardcore the sidebar to the template. Do you have a better idea?
    Thanks

    December 9, 2020 at 3:37 am #1265906
    Rikard

    Hi,

    Thanks for that. It would be useful to know if this problem happens with one of the default WordPress themes as well, could you temporarily activate for example Twentytwenty, and check if the same problem happens then? If it does then it’s theme specific. Also, did you reach out to WPML about this problem too?

    Best regards,
    Rikard

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