Viewing 19 posts - 1 through 19 (of 19 total)
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  • #1089728

    Hello,
    Again, love, love, love this theme.
    I went to my child theme and clicked import/export.
    Iconfont Manager and followed instructions provided by you guys and imported the ZIP file. got a weird message (can provide a screenshot) and did the same with Custom Font Manager

    I see them both in the media library now but the icons do not show in the icon selection areas.
    I have done this same thing on many enfold themes – so not sure what is going on.

    Can someone help me please?
    Thanks,
    Chris

    #1089968

    Hey Chris,

    Where can we see and reproduce the problem?

    Best regards,
    Rikard

    #1090073
    This reply has been marked as private.
    #1090301

    Hi Chris,

    Thanks for that. First off, could you try to update to the latest version of the theme (4.5.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    #1091013

    I went to https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?s_rank=1 and it has 4.5.1
    I think that is the one I bought and installed?
    Please let me know.

    #1091289

    Hi,

    If you download the theme package from your Themeforest account then it will always be the latest version of the theme, currently 4.5.5. Please try updating to that to see if it helps with your problem. If you haven’t added a token to your site yet then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1091460

    okay,
    just purchased a new enfold and installed it. please let me know now.
    thanks
    cc

    #1091462

    i got this on trying to enter it on the theme update page.

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    username Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    email Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    • This reply was modified 1 year, 10 months ago by  Rikard.
    #1091775

    Hi,

    You don’t have to purchase a new license just to download the theme files, they are available for download in your Themeforest account if you log in.

    Please check that you have given your token the correct permissions: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

    #1092037

    I did the token deal and it says successful.
    I still get the same error on importing icons and fonts.

    Couldn’t add the font because the server didn’t respond.
    Please reload the page, then try again

    did you login to see if you could do this?
    I see the icons and fonts in the media library two times from the two attempts.

    Please let me know.
    Thanks,
    cc

    #1092330

    Hi madisonstudios1,

    Best regards,
    Victoria

    #1131597

    So what was the fix? I also have this problem

    #1131602

    Sorry, no one ever got us a possible solution. I have used this theme on other servers without this particular issue, so I assumed it was some sort of server permission issue. I just did something totally different (used images instead) and abandoned trying through the font/icon import.
    I too would be interested if you guys figure something out!

    #1131997

    Hi madisonstudios1,

    I wrote you in private: “You need to have the PHP ZIp extension enabled on the server, otherwise, you cannot import anything. Please, write to your hosting provider.”

    Have you tried it?

    Best regards,
    Victoria

    #1132010

    Sorry, I do see that you wrote and yes, I did send that to my client to contact his hosting. I got a login to cpanel and couldn’t find that setting. I replaced with svg art another way. Chris

    #1132066

    Hi Chris,

    Ok, glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1132136

    I don’t mean to hijack this thread – but I found a *likely* solution – and its not to do with enabling zip in PHP on your server.
    My server has zip enabled, and all folder permissions correctly setup. But still getting the “no response from server” error (and icons not showing).
    Furthermore, We checked the server logs – and no errors. So it is not a server issue (it is likely a limitation in Enfold)

    We were trying to upload an icon pack from FlatIcon
    The first pack did not work, but we downloaded a different pack and it did work.
    So – the problem seems to be something to do with the Icon pack file. It could be as simple as changing the name – I’m not sure yet.
    I will unzip each and do some further testing.

    #1132142

    So I did some investigating – and the problem is the files downloaded from Flat iron.

    Not all the files downloaded have a ‘font’ folder and files (whatever files in there are necessary).
    So – only zip files downloaded from Flatiron that have the font folder will work.

    It seems.

    #1132252

    Hi monopsony,

    Yes, you have to upload the whole pack zipped by flatiron.

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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