September 24, 2020 at 12:26 pm #1248124
My website has been stripped from its CSS, the design looks really bad. The call to actions are white, menu items blue, and fonts are gone. I can’t seem to find what the problem is.September 24, 2020 at 3:37 pm #1248197
Have you tried disabling all active plugins to see if it resolves?
Jordan ShannonSeptember 25, 2020 at 9:01 am #1248343September 25, 2020 at 12:45 pm #1248421
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Do you have a screenshot of what the website is supposed to look like when everything is normal?
VictoriaSeptember 25, 2020 at 1:07 pm #1248435
No I don’t have a screenshot of how it looked like. See login details in the private content boxSeptember 26, 2020 at 9:00 am #1248589
Thanks for the login details and sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (184.108.40.206) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Once you are done updating then please make sure that you activate the option to delete the old CSS and JS files under Enfold->Performance as well, and make sure that you are running PHP 7.2 or higher on the server.
RikardSeptember 26, 2020 at 1:10 pm #1248648September 26, 2020 at 2:19 pm #1248674
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