Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 26, 2020 at 10:18 am #1197986
    fritzbrinckmann

    Hey,
    i have a little problem and I hope you can help me.
    I’ve made a Website for one of my Customers, but since a few days the Cookie pop-up is shown in a strange way under the footer, and I couldn’t find any solution to fix this, could you take a look on it?
    Kind regards

    March 27, 2020 at 5:55 am #1198223
    Rikard

    Hey fritzbrinckmann,

    Sorry for the problem. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    April 3, 2020 at 4:12 pm #1200559
    fritzbrinckmann

    Here you go, thanks for your reply :) …

    April 4, 2020 at 7:55 am #1200763
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (4.7.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    April 4, 2020 at 7:03 pm #1200829
    fritzbrinckmann

    …

    April 6, 2020 at 3:46 am #1201092
    Rikard

    Hi,

    Thanks for that. Could you try to update to the latest version of the theme to see if that changes anything please?

    Best regards,
    Rikard

    April 9, 2020 at 12:57 pm #1202260
    fritzbrinckmann

    Isn’t it already the newest?
    I will take a look on it and share the results with you

    So long, thanks for your Answer
    with kind regards

    April 10, 2020 at 10:08 am #1202627
    fritzbrinckmann

    Hello again,
    I’ve updated the theme now but the issue is still there,
    could you take a look on it?

    best regards

    April 14, 2020 at 7:08 am #1203457
    Rikard

    Hi,

    I’m very sorry for the late reply. I can’t find the reason for this problem unfortunately, could you try to disable all plugins to see if there is conflict coming from any of them please? Or if you give us permission then we can try it out instead.

    Best regards,
    Rikard

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