Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 7, 2021 at 4:41 pm #1286206
    samdive

    Hi
    I recently changed my domain name and although I think I have changed it everywhere I need to, the Contact Form is not working. Please can you help

    March 8, 2021 at 11:58 am #1286399
    Rikard

    Hey Samphire,

    The login page you linked to results in a 404 error on my end, please include a working login page URL in your next reply.

    Also, did you test if your WordPress installation is able to send emails? You can do that by requesting a new password, for example.

    Best regards,
    Rikard

    March 8, 2021 at 6:59 pm #1286523
    samdive

    the email for a new password is working ok – new sign in link is in the content below – thanks

    March 10, 2021 at 7:53 am #1286996
    Rikard

    Hi,

    Thanks for that. Did you try the suggestions listed here? https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-. Also please try to disable all plugins, to see if that makes any difference.

    Best regards,
    Rikard

    March 10, 2021 at 10:57 am #1287038
    samdive

    FYI I have spoken to my hosting provider and they say it is an issue with the Enfold form and Office 365 – I can get the contact form to deliver to my Gmail address but not to the Office address. So this is OK for now as I will get the messages but maybe something you should be aware of

    March 10, 2021 at 11:15 am #1287042
    futureworksgabor

    Hi,

    Probably we have the same issue. Our SMTP host is smtp.office365.com too.

    We just launched a new site and the Enfold contact form does not sending emails to the recipient. Shows this message: Your message has been sent!, but the recipient does not get it.

    I turned off all plugins, except an SMTP Mailer plugin. From this SMTP Mailer plugin I am able to send out test emails.

    I also tried Contact Form 7. No luck either. Shows this message: There was an error trying to send your message. Please try again later.

    I tried all the suggestions from here:

    Contact Form

    except the functions.php file code, but no luck.

    Please advise,
    Thanks!

    March 10, 2021 at 1:10 pm #1287088
    samdive

    Thanks – I have got this working now with the WP SMTP plugin added and settings from microsoft

    March 11, 2021 at 10:30 am #1287355
    Nikko

    Hi samdive,

    We’re glad to hear that and thanks for sharing the solution that worked for you. :)


    @futureworksgabor     please try using WP SMTP plugin as well.

    Best regards,
    Nikko

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