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I have to request – I used the contact form from Enfold and get a lot of Spam in my Email address. But I use also a chapta for avoid Information. Second I use a Theme from 2017 – Do I get an update I signed a new service agreement what you offered in your Email today. I hope this template will not destry my layout now, what I have. best regards Franz
Hey Franz,
What captcha are you using to prevent spam? have you tried google recaptcha v3? https://kriesi.at/documentation/enfold/contact-form/#choosing-the-type-of-captcha
If you have already purchased Enfold, you’ll get lifetime updates, you’ll just need to generate the token from envato and you should be able to update the Enfold theme of your site to the latest version.
As for testing out if the latest update would destroy your layout, you can setup a staging site and update there first, you can follow this tutorial: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoHi Franz,
We apologize for the inconvenience and delayed response.
Since you are still using Enfold 4.2, that feature isn’t available yet.
Please try to follow Ismael’s instruction here: https://kriesi.at/support/topic/starting-to-receive-spam-enquiries-from-contact-form-on-website/#post-817676
Hope this helps.Best regards,
NikkoHi fschreib,
The login credentials you gave doesn’t seem to work.
However, I think the issue you have with updating is caused by envato’s changing of their api.
I would suggest doing the following:
1. Backup your current enfold theme files (just in case there are some issues that might occur)
2. Download the latest version of Enfold in themeforest. (Put your site in maintenance mode)
3. In your WordPress Dashboard, go Appearance > Themes > switch to WordPress default theme like twenty nineteen.
4. Delete Enfold and upload the latest you have downloaded.Best regards,
NikkoHi Franz,
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.6.2) to see if that helps please? The update to 4.6.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
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