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    re: previous topic

    I contacted Envato per your instruction. It took a little while for them to get back to me. They gave me conflicting information from your reply.

    Please see below:

    Jun 3, 2020, 7:11:27 PM GMT+10

    Hi Sharon,

    Thanks for reaching back and providing a screenshot of the offer that you’ve received.

    Upon checking, it looks like this is an offer for an extension of the support for the item. Please note that any item support renewal or extension does not come with a license.

    In this case, be advised that any sales or promotions are author initiated. Basically, they’re the only ones who can change the prices in the system anytime, not Envato.

    As much as I would love to give you the discount, it’s out of my hands this time. Our Author Driven Pricing scheme was implemented because we believe that author control in these areas is the key to empower creative entrepreneurs through more meaningful customer connections and greater decision-making, which is our vision as a platform. Fortunately, you can take advantage of our free files of the month.

    If you have other questions or concerns, please don’t hesitate to let us know.

    Envato Customer Success


    Hey shar_s,
    Sorry for the late reply, I believe what has happened is that when you buy a license on Envato you first get this support option:
    This first offer of Extend support to 12 months $17.63 is only valid at the time of purchase, but Envato sends emails about how the cost of support is calculated as a percentage of the item price and changes with time.
    So I believe you received an email during the “support period” about your support option pricing from Envato, we do not set this price and can not “sell” this directly, all purchases must go through Envato.

    Best regards,


    Thank you. You may close the thread



    Thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,

Viewing 4 posts - 1 through 4 (of 4 total)
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