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  • June 6, 2020 at 5:36 am #1219979
    shar_s

    re: previous topic
    https://kriesi.at/support/topic/pre-expiry-extension-offer/

    I contacted Envato per your instruction. It took a little while for them to get back to me. They gave me conflicting information from your reply.

    Please see below:

    Jun 3, 2020, 7:11:27 PM GMT+10

    Hi Sharon,

    Thanks for reaching back and providing a screenshot of the offer that you’ve received.

    Upon checking, it looks like this is an offer for an extension of the support for the item. Please note that any item support renewal or extension does not come with a license.

    In this case, be advised that any sales or promotions are author initiated. Basically, they’re the only ones who can change the prices in the system anytime, not Envato.

    As much as I would love to give you the discount, it’s out of my hands this time. Our Author Driven Pricing scheme was implemented because we believe that author control in these areas is the key to empower creative entrepreneurs through more meaningful customer connections and greater decision-making, which is our vision as a platform. Fortunately, you can take advantage of our free files of the month.

    If you have other questions or concerns, please don’t hesitate to let us know.
    Regards,

    Dani
    Envato Customer Success

    June 13, 2020 at 9:50 pm #1222405
    Mike

    Hey shar_s,
    Sorry for the late reply, I believe what has happened is that when you buy a license on Envato you first get this support option:
    2020-06-13_153627.png
    This first offer of Extend support to 12 months $17.63 is only valid at the time of purchase, but Envato sends emails about how the cost of support is calculated as a percentage of the item price and changes with time.
    2020-06-13_154045.png
    So I believe you received an email during the “support period” about your support option pricing from Envato, we do not set this price and can not “sell” this directly, all purchases must go through Envato.

    Best regards,
    Mike

    June 22, 2020 at 11:33 pm #1224744
    shar_s

    Thank you. You may close the thread

    June 23, 2020 at 1:30 pm #1224861
    Rikard

    Hi,

    Thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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