Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 18, 2019 at 10:57 am #1079810
    richardhofer83

    hey guys

    i have several blog posts and since the new editor came out i think the comments are not working right for me

    this post: comments are shown (i added the block) but you cannot post comments
    https://www.caucawa.at/gute-schokolade-schon-vor-dem-kauf-erkennen-ein-kleiner-guide/

    this post comments are shown and you can post comments:
    https://www.caucawa.at/willkommen-bei-caucawa/

    why is that?
    thanks!

    March 20, 2019 at 7:17 pm #1080971
    Victoria

    Hey richardhofer83,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Victoria

    March 21, 2019 at 6:22 am #1081169
    jiamadebai

    hi, mine also has this problem, but no one help me out

    March 21, 2019 at 6:24 am #1081171
    jiamadebai

    Could you please help me out? Thank you in advance~

    March 21, 2019 at 10:45 am #1081315
    richardhofer83

    hi victoria
    i added the login details in the private field
    thanks!

    March 22, 2019 at 2:59 pm #1081861
    Victoria

    Hi richardhofer83,

    Best regards,
    Victoria

    March 22, 2019 at 3:19 pm #1081870
    richardhofer83

    hi!
    i tried that before
    i dont know if you changed anything but it works with some now but with some still it doesnt work
    see private data
    thx!

    March 27, 2019 at 3:46 am #1083364
    Ismael

    Hi,

    Thanks for the update.

    Are you using the advance layout builder to build the content of the posts? This snippet should fix the issue temporarily.

    //Remove a function from the parent theme
function remove_parent_filters() {
	remove_filter('comments_open', 'av_comments_on_builder_posts_required');
}
add_action( 'after_setup_theme', 'remove_parent_filters' );

    Related thread: https://kriesi.at/support/topic/comments-and-comment-box-missing-on-pages/#post-1071535

    Best regards,
    Ismael

    March 27, 2019 at 5:56 pm #1083728
    richardhofer83

    should i add this snipped to the functions.php? in these things i am kind of a beginner :)

    i build the posts in the “old” editor and had the advanceed builder in the meanwhile. now i am back to the “classic” one. i think thats what messed it up

    March 29, 2019 at 12:57 am #1084349
    Ismael

    Hi,

    Yes, you should add it in the functions.php file. Does the comment form display properly when you switch to the default editor?

    Best regards,
    Ismael

    April 10, 2019 at 10:56 am #1089076
    richardhofer83

    hi yes now its working everywhere without adding the code to the function file

    i think it was the fault of the editor :)

    can be closed

    greetings
    richard

    April 11, 2019 at 4:44 am #1089362
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 12 posts - 1 through 12 (of 12 total)
  • The topic ‘Comments working in one post and not in another’ is closed to new replies.