child theme download failed - Support | Kriesi.at

Tagged: child theme

Viewing 28 posts - 1 through 28 (of 28 total)

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June 2, 2020 at 3:47 pm #1218790

payton_sil
Participant

Hi,
I tried to download the Enfold Child Theme from this site: https://kriesi.at/documentation/enfold/child-theme/
When installing it, I got the message “link not up to date” – could you please send me the current link or update the link?
Thanks,
Payton

June 2, 2020 at 6:22 pm #1218823

mexinsurance
Participant

I get the same error. My current version 3.6 won’t let me edit pages. SO I bought a new license, downloaded the theme, tried to install and I get “link not up to date”.

June 2, 2020 at 9:44 pm #1218855

Guenni007
Participant

First : the topic is a little bit confusing: the download works ! if you click on that green button.
Second: Child-Theme folder and Parent-Theme folder are siblings on the themes-folder! – Is that in your installation that way?
Third: you didn’t rename the Parent-Theme folder?

4th: how did you install the child-theme. : i just upload that folder to the themes folder via ftp.

June 3, 2020 at 8:44 am #1218964

Rikard
Keymaster

Hi payton_sil and mexinsurance,

Where can we see and reproduce the problems you are having? The child theme is downloadable and working as it should.

Thanks for helping out @guenni007.

Best regards,
Rikard

June 3, 2020 at 3:43 pm #1219110

payton_sil
Participant

Hi Rikard,
yes, it is downloadable. But as soon as I upload the .zip in WordPress, I get the message that the “link is outdated”. Should I send you login credentials?
Best,
Silvia

June 3, 2020 at 4:27 pm #1219128

mexinsurance
Participant

https://drive.google.com/file/d/1kA1GzHB46DRhrF-iA8Ry89Z4tVaP-73X/view?usp=sharing

June 4, 2020 at 2:59 pm #1219414

Guenni007
Participant

There is no need to update a child-theme – The child theme initially consists of three files.
It can contain more – but does not have to.
A style.css with the information about the parent theme
An initially empty functions.php and a thumbnail to have a preview on appearance – themes.

@mexinsurance : he is talking about a child-theme file – not the enfold parent-theme.
The things you get from themeforest is the parent-theme

On that you should pay attention what you like to download :
there is a full-package with psd file , documentation.html etc. pp and enfold.zip ( this complete package has approx: 63MB) and the enfold.zip is part of it and the installable file ( red underlined )

and there is an installable zip file with only the theme. ( this is the uploadable file and has about 17MB ) ( blue underlined )

Next: why have you two child-theme images in your themes folder ?

June 4, 2020 at 3:13 pm #1219418

Guenni007
Participant

Next piece of advice: If you’re planning a major update, I wouldn’t go that way through the dashboard.
An interrupted update there or an update that runs through but then doesn’t work properly is irreversible.
My tip: https://kriesi.at/support/topic/some-hints-and-advice-to-update-enfold/#post-1056107

On smaller Updates i sometimes use the Plugin: Update Themes and Plugins from zip files

This littel Tool can make a Database backup and you can roll back if you must do.

June 5, 2020 at 5:57 am #1219662

Rikard
Keymaster

Hi Silvia,

Thanks for the update, please post admin login details in private so that we can have a closer look. You could include FTP login details as well in case we need to install it using FTP.

Best regards,
Rikard

June 5, 2020 at 5:59 am #1219663

Rikard
Keymaster

Hi mexinsurance,

As @guenni007 pointed out; you are installing the wrong file. Please unzip the file you are trying to install and use Enfold.zip inside of the unzipped folder.

If you are updating from 3.6 then the update has to be done manually. You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

June 5, 2020 at 4:32 pm #1219846

payton_sil
Participant

Hi Rikard,
please find the login credentials below:

June 7, 2020 at 4:12 am #1220105

mexinsurance
Participant

I followed all the instructions, I’ve spent more hours on this than I’d like. Here are the apache error log messages. What am I doing wrong?

[Sun Jun 07 01:56:49.642529 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘modal_ajax_hook’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 482, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642535 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘dragdrop-level’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 483, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642539 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘allowed-shortcodes’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 484, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642542 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘modal_on_load’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 495, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642545 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Invalid argument supplied for foreach() in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/generic-helper.class.php on line 320, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642548 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘shortcodehandler’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 480, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642551 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘modal_title’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 481, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642554 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘modal_ajax_hook’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 482, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642557 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘dragdrop-level’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 483, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642560 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘allowed-shortcodes’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 484, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642563 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘allowed-shortcodes’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 488, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642569 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Warning: Illegal string offset ‘allowed-shortcodes’ in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 489, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642572 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Cannot use string offset as an array in /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:489, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642575 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: Stack trace:, referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642578 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: #0 /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(443): aviaShortcodeTemplate->create_sortable_editor_element(Array), referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642581 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: #1 /home/visitingmexico/public_html/wp-content/themes/enfold_cl/config-templatebuilder/avia-template-builder/php/template-builder.class.php(397): aviaShortcodeTemplate->prepare_editor_element(), referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page
[Sun Jun 07 01:56:49.642584 2020] [fcgid:warn] [pid 14519] [client 162.227.201.48:29764] mod_fcgid: stderr: #2 /home/visitingmexico/public_html/wp-includes/class-wp-hook.php(287): AviaBuilder->js_template_editor_elements(”), referer: https://www.visitingmexico.com/wp-admin/edit.php?post_type=page

June 7, 2020 at 4:38 am #1220109

Rikard
Keymaster

Hi Silvia,

Thanks for that, I can’t see a link to your site though? Also please include FTP login details with your next reply in case we should need that.

Best regards,
Rikard

June 7, 2020 at 4:39 am #1220110

Rikard
Keymaster

Hi mexinsurance,

Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

Best regards,
Rikard

June 10, 2020 at 12:02 pm #1221154

payton_sil
Participant

Hi Rikard,
the child theme is now visible in my themes; I followed all the steps here: https://kriesi.at/documentation/enfold/child-theme/#toggle-id-4
but the child theme has lost all color/font settings I defined in the parent theme. What can I do?
Thx,
Silvia

June 10, 2020 at 12:05 pm #1221155

Yigit
Keymaster

Hey,

@payton_sil Please go to Enfold child theme options > Import & Export tab and import parent theme settings :)

Regards,
Yigit

June 10, 2020 at 12:07 pm #1221156

payton_sil
Participant

I did exactly that, colors & fonts have changed….

June 10, 2020 at 1:57 pm #1221192

Yigit
Keymaster

Hi,

Could you please post a link of your website?

Best regards,
Yigit

June 10, 2020 at 2:30 pm #1221205

payton_sil
Participant

Hi Yigit,
I sent you login data in a private message.
Thx,
Silvia

June 10, 2020 at 3:01 pm #1221222

Guenni007
Participant

activate Enfold Parent : then export theme settings file.
then activate Child : import theme settings file.

June 10, 2020 at 3:08 pm #1221225

payton_sil
Participant

Hi Guenni,
thx, that’s what I had done…..

June 11, 2020 at 8:37 am #1221564

Rikard
Keymaster

Hi Silvia,

The login details you posted earlier are not working anymore, please check and verify.

Best regards,
Rikard

June 11, 2020 at 11:30 am #1221626

payton_sil
Participant

Hi Rikard,
here login credentials I just tested:

June 12, 2020 at 6:25 am #1221948

Rikard
Keymaster

Hi,

Thanks for that. I exported your parent theme setting and then imported them to the child and that worked out fine. Please review your site.

Best regards,
Rikard

June 12, 2020 at 8:30 am #1221965

Guenni007
Participant

? https://kriesi.at/support/topic/child-theme-download-failed/#post-1221222

June 12, 2020 at 11:54 am #1222003

payton_sil
Participant

Rikard, Thanks so much! I don’t know what you did differently from me, but it’s working :)

June 13, 2020 at 6:39 am #1222299

Jordan Shannon
Inactive Moderator

Hi,

Did you need additional help wit this topic or shall we close?

Best regards,
Jordan Shannon

June 16, 2020 at 12:25 pm #1222981

payton_sil
Participant

Everything looking good, thanks, we can close!
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