Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 20, 2021 at 9:31 pm #1325776
    Eleina_Shinn

    Hi,

    In one of my Enfold installations, the Button Row element is not working, I have tried to edit a button row many times, inserted on differnet pages, can sometimes edit, but most times I get a blank pop up with no option of editing and when I do edit something (when it allows me to), the changes don’t seem to stick.. Have tried over and over again. Every other element seems to work, except this one.

    Here’s a screenshot of what the button element looks like when I open it, most typically: screenshot-047f6450c0.nxcli.net-2021.10.20-13_50_58

    October 21, 2021 at 7:00 am #1325806
    Rikard

    Hey Eleina_Shinn,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can reproduce the problem on your actual site. The screenshot you posted is not working.

    Best regards,
    Rikard

    October 21, 2021 at 12:22 pm #1325846
    Eleina_Shinn

    Login credentials below. See this URL: http://047f6450c0.nxcli.net/a-page-for-account-options/
    Button Row at top, cannot edit one of the buttons.
    Thank you so much.

    October 21, 2021 at 4:18 pm #1325913
    Yigit

    Hi,

    We would like to enable debugging mode for ALB – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode. Could you please post FTP logins here privately as well? :)

    Best regards,
    Yigit

    October 22, 2021 at 6:43 pm #1326117
    Eleina_Shinn

    Yes, of course, here you go, will place in private content. Thank you for looking into this.

    October 26, 2021 at 5:09 am #1326431
    Rikard

    Hi,

    Thanks for the login details, and sorry for the late reply. I’ve have activated debug mode on your installation, and created a test page (see private, 1). The same problem is still happening on the test page though, and I’m seeing a 403 forbidden server error message when trying to edit the buttons. I’m not sure why this is happening unfortunately, do you have server logs which you could share with us? It might be a good idea to reach out to your hosting provider as well, to see if they know why the server is returning that error message on the file in private (2). It seems to only happen when trying to edit the buttons, which is a bit strange.

    I’ll ask the rest of the team for help with this as well.

    Best regards,
    Rikard

    October 29, 2021 at 4:50 pm #1327023
    Eleina_Shinn

    Thank you Rikard, for looking into that. I will forward your thoughts onto their development team.

    October 31, 2021 at 12:01 pm #1327177
    Rikard

    Hi,

    Thanks for the update. We’ll keep this thread open for you.

    Best regards,
    Rikard

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