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  • June 11, 2018 at 9:00 pm #971389
    pergodesignmanufaktur

    My clients Site https://www.bws-l.de/ uses WP 4.9.3 and Enfold 3.4.7.
    I recently installed an SSL certificat and now the Avia Layout Build will not load it just shows the spinning preloading circle animation.
    I copyed the Site to a non https host and then the builder is working again.
    I also deactivated all Plugins which had no effect.
    In one of your forum posts you suggest that the module “mod security” is causing the issue and it should be deactivated.
    My clients site is on a shared hosting server, so I’m unable make any ajustments on the server.
    Can you please look into the issue.

    June 12, 2018 at 9:26 pm #971864
    Victoria

    Hey pergodesignmanufaktur,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    June 13, 2018 at 9:16 am #972130
    pergodesignmanufaktur

    Sorry you have an admin account now

    June 14, 2018 at 6:39 am #972629
    Rikard

    Hi,

    Thanks for that, though the details are still not working. Please check them before sending.

    About your problem; the version of the theme you are running is old and likely not compatible with newer WordPress versions. Could you try updating the theme to the latest version (4.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Make sure to keep proper backups before updating in case you should need to roll back.

    Best regards,
    Rikard

    June 14, 2018 at 9:04 am #972682
    pergodesignmanufaktur

    Hi,
    sorry, seems like you should not use ‘-‘ in the user name.
    I created a new user. See details below. I tested it and it works.

    But I have the site running fine with this Version auf the theme on a non SSL Server.

    So I doubt that updating does work.

    Kind regards,
    Florian

    June 15, 2018 at 5:55 am #973096
    Rikard

    Hi Florian,

    Thanks for that, I got in now. I’m not sure if it’s the theme version or something else, but there really isn’t any reason for not updating. Please try to update to the latest version of the theme, then we can take it from there.

    Best regards,
    Rikard

    July 19, 2018 at 3:01 am #987235
    kthompson

    I am having the same problem. Site switched to HTTPS; public-facing looks fine, but cannot edit. The theme is latest update according to Theme Update.

    July 20, 2018 at 5:33 am #987688
    Rikard

    Hi Kate,

    I see that you have started a separate thread for this problem, let’s stick to that from now on?

    Best regards,
    Rikard

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