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  • #1097845

    Hi,

    I’m using Enfold version 4.5.6 with PHP 7.2 & WordPress 5.1.1 and Avia Layout Builder suddenly stopped working. When I edit a page or post, loading icon keeps running but nothing gets loaded. If I am to create a new page or post, I can drag/drop new elements but when the draft is saved and I try to reopen it, nothing comes.

    I have gone through the troubleshoot document (https://kriesi.at/documentation/enfold/intro-to-layout-builder/#troubleshoot) you wrote and done the following to resolve the issue but without any success:

    1. [CHECK] Make sure that you are running the latest version of the theme
    2. [CHECK] Clear your browser cache and restart
    3. [CHECK] Try a different browser to verify if you are getting cached results or not
    4. [CHECK] Disable all plugins to see if there is a conflict with any of them – disabled/enabled all of them but nothing changed
    5. [CHECK] Increase the WordPress memory limit – increased to 96M with a max_memory_limit of 256M
    6. [CHECK] Overwrite your theme files with a fresh copy from your Themeforest account

    Please find the credentials attached in the private content section.

    Thanks!

    #1098013

    Hey Ege,

    Thanks for the login details. What happens if you select to use the Classic Editor in the main page of the theme options?

    Best regards,
    Rikard

    #1098124

    Hi again,

    After realizing the fact that the problem might have the same roots with unsuccessful attempts of saving theme settings, I checked the /wp-admin/admin-ajax.php file and surprisingly found out that the file was renamed as admin-ajax.php_. After fixing the name, the problem got resolved.

    Thanks a lot for the guidance!

    Regards,

    Ege

    • This reply was modified 6 months, 2 weeks ago by  Ege. Reason: The problem is resolved
    #1098303

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 4 posts - 1 through 4 (of 4 total)

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