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Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 30, 2020 at 9:12 am #1249597
    Famigliacinquepuntozero

    Hi, I’m trying to add my API key, but I receive this message:

    Troubleshooting:
    Check if you typed the key correctly.
    If you use the restriction setting on Google try to remove that, wait a few minutes for google to apply your changes and then check again if the key works here. If it does, you probably have a syntax error in your referrer url
    If none of this helps: deactivate all plugins and then check if the API works by using the button above. If thats the case then one of your plugins is interfering.

    I have this set up:

    Application restrictions:
    Set to HTTP referrers (web sites)

    Website restrictions:
    https://studiofamigliacinquepuntozero.it/*

    What can I do??

    October 2, 2020 at 6:23 am #1249977
    Rikard

    Hey Famigliacinquepuntozero,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please share the API key in private if you haven’t added it to the backend of the theme.

    Best regards,
    Rikard

    October 12, 2020 at 12:22 pm #1252256
    Famigliacinquepuntozero
    This reply has been marked as private.
    October 13, 2020 at 9:57 am #1252492
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.7.6.4) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If you haven’t registered your license yet then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    October 13, 2020 at 11:04 am #1252512
    Famigliacinquepuntozero

    Hi,
    now I have the latest version, but I stil have the same problem with the api key.

    October 14, 2020 at 9:21 am #1252701
    Rikard

    Hi,

    Thanks for the update. I’m not sure if that is the problem, but there seems to be a conflict with a plugin which might also be using Google Maps. Could you try to deactivate that plugin, then add a Google Maps element from the theme to see what happens then please?

    Best regards,
    Rikard

    October 14, 2020 at 5:14 pm #1252803
    greyhound72

    Hello,

    Please keep me updated as well as I experienced the same problem. Please check my website (private link enclosed)

    Thanks,

    J.N.

    October 15, 2020 at 11:43 am #1252980
    Famigliacinquepuntozero

    When I try to add google maps, I receive this message

    Si è verificato un errore
    Google ha cambiato il modo in cui opera Google Maps. A questo punto è necessario inserire una chiave API di Google Maps valida

    È possibile leggere una descrizione su come creare e inserire una chiave API qui: Impostazioni Google di Enfold

    October 16, 2020 at 7:20 am #1253162
    Rikard

    Hi,

    It seems like your API is not valid, could you please follow this to make sure you have made all the correct settings? https://kriesi.at/documentation/enfold/google-map/#how-to-register-a-google-maps-api-key

    Best regards,
    Rikard

    October 16, 2020 at 7:20 am #1253163
    Rikard

    Hi greyhound72,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    October 16, 2020 at 8:58 am #1253196
    greyhound72

    Hello,

    Resolved – it was an API key issue. Thank you!

    Regards,
    J.N.

    October 17, 2020 at 4:43 am #1253403
    Jordan Shannon

    Hey greyhound72,

    I’m glad this was resolved for you. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

    October 22, 2020 at 8:18 am #1254877
    Famigliacinquepuntozero

    Solved.
    Thank you!!

    October 23, 2020 at 6:42 am #1255138
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 14 posts - 1 through 14 (of 14 total)
  • The topic ‘API Google Maps couldn't connect’ is closed to new replies.