All page elements disappears when changing something.

Hey Akhurst,

Thank you for the inquiry.

Did you add any HTML tags to the page? Please make sure that there are no invalid tags and that they are properly closed. Otherwise, they could break the layout of the page and result in missing content.

You could save the content as template and switch the builder to debug mode so that you can inspect the content properly. Please check the documentation below for more info:

// https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

Best regards,
Ismael

Hi,

Thanks for the update. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thanks for that, the login details are not working though. Please check and verify.

Best regards,
Rikard

Hi,

Thanks for that. You need to close all html tags that you open properly, for example:

OCTOBER,<strong> 22-25</strong>, 2024<strong> 

There is a strong tag open at the end, but it’s never closed. Please fix that, and look for any other instances of open html tags.

Best regards,
Rikard

Hi,

Thank you for the update.

We tried to update the page, but most of the content was lost afterward. How do you revert to the original version of the homepage? The issue might be due to the html within the Special Heading element.

OCTOBER,<strong> 22-25</strong>, 2024<strong> 

Please try to replace it with:

OCTOBER,<strong> 22-25</strong>, 2024

Best regards,
Ismael

Hi,

Thank you for the update.

Sorry for the inconvenience. After adding a Text Block element and updating the page, the content was lost. Do you have a clone or staging version of the site available? Unfortunately, we won’t be able to debug the issue without being able to edit the page.

Best regards,
Ismael

Hi,

Thanks for the update. The problem was the heading with the date, there was an open strong tag. Please try recreating your home page on the test page now. Also please update the theme to the latest version: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hi,

Thank you for the update.

Did you remove the login account? We are unable to access the site using the login information provided above. Please check the link below for more info on how to update the theme properly:

// https://kriesi.at/documentation/enfold/theme-update/
// https://kriesi.at/archives/the-complete-guide-to-updating-enfold

Best regards,
Ismael

Hi,

Thanks for the update, the login token link is working now. I still can’t reproduce the problem on the test page I created, please see private. Could you let us know the steps you are taking in order to reproduce it, and on which page please?

Please try using this plugin to see if the updates come through via that: https://envato.com/market-plugin/.

Best regards,
Rikard