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  • September 5, 2015 at 3:41 pm #498683
    ifallach

    Hey guys,

    Thank you for this awesome theme.

    I’ve followed all the instructions from https://www.youtube.com/watch?v=n_pZCGBOB2Y and when I click update and refresh the site, the theme advanced layer slider is not there. Please help me understand the problem, thanks!

    Link to the dev site:
    http://wp.storesmarts.com

    • This topic was modified 9 years, 3 months ago by ifallach. Reason: Confused with what's not working
    September 5, 2015 at 10:57 pm #498743
    Elliott

    Hi ifallach!

    I checked your site but Enfold is displaying. Not sure what you mean by “theme is not there”. Can you take a screenshot and highlight what is going on?

    Best regards,
    Elliott

    September 5, 2015 at 11:12 pm #498753
    ifallach

    Hey Elliot,

    I’m terribly sorry, I mean the advanced layer slider. I attached it, but it is displayed as an empty box with some borders, I just used the sample slides from the tutorial and they are only displaying in the slider editor preview.

    Thanks,
    Ilai

    September 7, 2015 at 6:10 am #499030
    Rikard

    Hi,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 7, 2015 at 9:26 am #499123
    ifallach

    Yeah sure,

    Thanks!

    September 7, 2015 at 4:17 pm #499336
    Yigit

    Hey!

    Do you have cloudflare on your installation? Please refer to this link for a possible fix: https://kriesi.at/support/topic/layerslider-blank-after-updating-to-enfold-3-0/#post-334802

    Cheers!
    Yigit

    September 7, 2015 at 7:19 pm #499490
    ifallach

    Never installed anything called Cloudflare… And I also used ‘dig wp.storesmarts.com’ command to check if I have it, and I think I don’t. This is the result:
    ; <<>> DiG 9.8.3-P1 <<>> wp.storesmarts.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14728
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;wp.storesmarts.com. IN A

    ;; ANSWER SECTION:
    wp.storesmarts.com. 599 IN A 134.213.148.110

    ;; Query time: 125 msec
    ;; SERVER: 8.8.8.8#53(8.8.8.8)
    ;; WHEN: Mon Sep 7 20:18:01 2015
    ;; MSG SIZE rcvd: 52

    Please respond ASAP as it’s really slowing the development down,

    Thanks!
    Ilai

    September 7, 2015 at 9:36 pm #499535
    Basilis

    Hey!

    Can you please disable all the other plugins and give it a try again please?

    Cheers!
    Basilis

    September 7, 2015 at 10:08 pm #499551
    ifallach

    Hey Guys,

    Listen I admire that all of you are answering me, but I rather stick with one support guy. You a temporary admin account and you can see that I don’t have any active plugins…

    I ask you to do something more proactive to solve this problem. I have a fresh wordpress install with Enfold Theme and Enfold Child Theme installed on it.

    Thanks,
    Ilai.

    September 8, 2015 at 8:28 am #499707
    Rikard

    Hi,

    I created a test page and it’s working fine there, link in private. I also tried to delete the element from your home page and add it again but it looks to not display right then either, it feels like caching but I could see any plugins to blame for that. Could you try to work off a new page or the page I created instead?

    Regards,
    Rikard

    September 8, 2015 at 8:29 am #499708
    Rikard

    Hi,

    You can also activate debug mode if you want to copy the shortcode from your home page to a new page: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Thanks,
    Rikard

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