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  • #1245235

    On multiple sites I help manage, there is a blank white space and shortcode block at the top of my editor page for various pages. I have to scroll down to get to the Advanced Editor. Is there a way to remove this blank space?

    #1245358

    Hey iamspud5,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1246349

    Awesome thanks!

    #1246494

    Hi,

    Thanks for the update, I can’t see any login details in your last reply, so we can’t login to your site. I do see that you are running an old version though. Could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

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