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  • #1421197

    Hi – if i try to add padding to a single page-wide column – where i’ve set a border and background color – ALL the formatting changes disappear and i cannot get them to return. It just looks “normal” as though no changes were made. Why would this be? Is it a bug? i can’t get changes to show on anything. Yes, I”ve cleared the cache repeatedly. Very frustrating, basic formatting changes like this should show, not be a struggle. sorry to complain but spent 2 hours trying to fix / figure it out and nothing works.

    See link – the third position, “be smart” should have a border and background color or image (i tried both).
    When you first build it, they show – but it needs padding. so you adjust padding, hit refresh on the page, and it vanishes, never to return.

    What am i doing wrong?

    #1421198
    This reply has been marked as private.
    #1421225

    Hi,

    Thank you for the inquiry.

    Are you referring to the “BE SMART AND INSPIRED: VITAL COLLECTOR INTEL” section? Would you mind providing a screenshot of the issue? You can use platforms like Savvyify, Imgur or Dropbox to upload and share the screenshot. Here are the steps to follow:

    1.) Visit the website of your chosen platform, such as Savvyify, Imgur or Dropbox.
    2.) Locate the option to upload a file or an image.
    3.) Select the screenshot file from your computer or device and upload it to the platform.
    4.) After the upload is complete, you will be provided with a shareable link or an embed code.
    5.) Copy the link or code and include it in your message or response to provide us with the screenshot.

    Thank you for taking the time to share the screenshot. It will help us better understand the issue you’re facing and provide appropriate assistance.

    Best regards,
    Ismael

    #1421279
    This reply has been marked as private.
    #1421324

    Hi,

    Thank you for the screenshot.

    The styles of the columns are not getting applied because the post-css file is missing or is not being loaded. Did you add any filters in the functions.php file? Please provide the S/FTP details in the private field so that we can investigate the issue further.

    Best regards,
    Ismael

    #1421372
    This reply has been marked as private.
    #1421376
    This reply has been marked as private.
    #1421379
    This reply has been marked as private.
    #1421603

    Hi,

    Thank you for the update.

    Have you tried recreating the page from scratch? You can also save the current content as template, then apply it to a newly created page. Let us know once the S/FTP access is available.

    Best regards,
    Ismael

    #1421620
    This reply has been marked as private.
    #1421632

    Hi,

    Have you added any custom scripts to the page or template files? Temporarily disabling the plugins might also help. We have tested this on our local installation, and the column styling displays correctly.

    Best regards,
    Ismael

    #1421636

    i tried the plugin route before i wrote you. here is what we have for custom CSS; do you see anything that might be causing this? I don’t seem to have this issue on Posts, only Pages.

    • This reply was modified 1 year ago by Ismael. Reason: used pastebin
    #1421859

    Hi,

    We didn’t find any errors in the css code above. Please try to set the builder to debug mode so that we can check the actual shortcodes of the builder elements.

    // https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

    Best regards,
    Ismael

    #1421891

    OK debug mode is on. at first the settings appear, then make any minor change, and they disappear as though no styling has been applied. code is below. i can see the background color setting but it does not render after saving the page with a minor change.

    #1421962

    Hi,

    Thank you for the info.

    We used the shortcodes on our end and the changes to the column styles are applying correctly (see private field). The only difference that we noticed is the adrotate shortcode, which is not activated on our installation. Have you tried disabling or removing the adrotate shortcode temporarily?

    Best regards,
    Ismael

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