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  • April 24, 2023 at 12:26 pm #1405365
    A-Wise

    Hi, I have used the Accordion function before but for some reason it is not working probably on the following website: https://formationswise.co.uk/

    The according is at the bottom of the page and when you first click it is shooting you to the top of the page, and then when you open them for some it is not showing any content when there is content there.

    April 24, 2023 at 7:03 pm #1405421
    Rikard

    Hey A-Wise,

    Could you try updating the theme to the latest version (5.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    April 25, 2023 at 9:59 pm #1405603
    A-Wise

    Thanks, I have updated to the latest version of enfold and it is still happening. So any other ideas?

    I am also having problems with the page update. I am making updates to a page and then clicking update and it is not updating the changes. When i go back to the page builder it is as it was previously. Furthermore, the Text Block Font Size reponsivness is not working it does not adjust on different screens.

    April 26, 2023 at 6:28 am #1405648
    Ismael

    Hi,

    We may need to access the site in order to further check the issue. Please provide the login details in the private field. Additionally, please disable the Enfold > Performance > File Compression settings temporarily.

    Best regards,
    Ismael

    April 26, 2023 at 8:31 am #1405661
    A-Wise

    Hi, please see details in private. I have already disabled that function.

    April 29, 2023 at 10:54 am #1405972
    Rikard

    Hi,

    Thanks for the login details, and sorry for the late reply. Does it make any difference if you temporarily deactivate all plugins?

    Best regards,
    Rikard

    May 2, 2023 at 1:20 pm #1406184
    A-Wise

    Hi,
    Yes, I have tried this and no difference.

    May 4, 2023 at 5:38 pm #1406470
    Mike

    Hi,
    Thanks for the login, I see that many of your accordions have extra divs with toggle IDs when you look in the “text” tab of the editor:
    Enfold_Support_1975.jpeg
    Try removing these so there is only text in these fields and Then clear your browser cache and any cache plugin, and check.

    Best regards,
    Mike

    May 10, 2023 at 1:00 pm #1406986
    A-Wise

    Hi, Thanks, that has fixed the Accordion.

    But there are still two further issues.
    1. The Text Block Font Size responsivity is not working, it does not adjust on different screens.
    2. When the plugins are active, the Home page does not update.

    May 11, 2023 at 5:51 pm #1407139
    Mike

    Hi,
    1: do you mean the text block of the Accordion?
    2: have you tried isolating which plugin is causing the conflict by testing each plugin individually until you find the cause?
    Typically we ask to start a separate thread for each request so each thread stays on topic, having multiple topics in a single thread makes it hard to follow and to search by for other users. Thanks for your understanding.

    Best regards,
    Mike

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