Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • October 12, 2023 at 11:56 am #1422216
    markmade

    Hello,

    I installed an accordion in a grid row. The Grid Row has 2 sections. It opens and closes correctly on the desktop.
    When mobile is closed, a white area remains under the respective accordion section.

    http://www.staging.bsz-campus.de/kinderpflege-ausbildung

    October 13, 2023 at 5:06 am #1422326
    Ismael

    Hey Markus,

    Thank you for the inquiry.

    The page above doesn’t load properly on our end, and it appears that it no longer exists. Did you remove the page?

    Best regards,
    Ismael

    October 13, 2023 at 7:35 am #1422344
    markmade

    Hello,
    No, I didn’t remove the page. That’s my second problem, it takes a long time to load and I don’t know why. Since the last Enfold update, the speed of both the backend and the frontend has been very slow.

    I urgently need help here

    October 13, 2023 at 10:26 am #1422363
    Ismael

    Hi,

    Thank you for the update.

    You may need to ask your hosting provider to reconfigure the .htaccess file. Additionally, we noticed that the theme is a bit outdated (version 5.6.2). Please try to upgrade the theme to version 5.6.6, as this might help resolve the issue with the toggles.

    Best regards,
    Ismael

    October 13, 2023 at 10:45 am #1422371
    markmade

    Hello Ishmael,

    have carried out the update. Unfortunately I still have the problem with the Accordion Mobil. The page speed hasn’t really improved either.
    Can you please check the backend to see what the problem could be???? Thanks for the help

    October 16, 2023 at 5:22 am #1422614
    Ismael

    Hi,

    Thanks for following up.

    We added the following css code and temporarily deactivated the cache plugin to fix the issue. 

    .toggle_wrap {
    display: none;
}

    To improve the loading speed of the site, you can start by compressing the images and configuring a cache plugin. Please check the following articles for more info about site optimization.

    // https://kriesi.at/archives/scoring-100-100-in-google-pagespeed-insights-gtmetrix-pagespeed-and-yslow
    // https://gtmetrix.com/wordpress-optimization-guide.html

    Best regards,
    Ismael3

    October 17, 2023 at 8:11 am #1422754
    markmade

    Hello Ismael3,

    I still have the problem with the Accordion. Have you already found the error?

    October 17, 2023 at 12:46 pm #1422785
    Ismael

    Hi,

    Did you remove the code? We added the code back and adjusted it a bit. Please make sure to purge the cache and do a hard refresh before testing the page on mobile view.

    
.toggle_wrap {
  display: none;
}

@media only screen and (max-width: 767px) {

  /* Add your Mobile Styles here */
  .av-layout-grid-container {
    display: block;
  }
}

    Best regards,
    Ismael

    October 17, 2023 at 12:54 pm #1422790
    markmade

    Hello Ishmael,

    Unfortunately it does not work. Now the page jumps to the top of the page when you click on a toggle. It now does this on the desktop too.
    It can’t stay like this. Please take another look at what’s causing this. If you test it yourself you will notice that it doesn’t work that way. Thanks for the help

    October 18, 2023 at 10:25 am #1422876
    Ismael

    Hi,

    The toggles are now opening and closing correctly, without leaving a space or gap below. However, we did notice that they scroll up when clicked. We haven’t been able to reproduce the same issue on our installation, so it’s possible that the scrolling is caused by a plugin. Would it be alright if we temporarily deactivate the plugins while testing?

    Thank you for your patience.

    Best regards,
    Ismael

    October 18, 2023 at 10:36 am #1422878
    markmade

    Hello Ishmael,
    That’s great that you’re working on the problem. I just can’t understand why you don’t see what happens when you scroll up when you click on a tongle.
    when you enter the following in the browser:

    Dachdecker

    then scroll down to the section
    “Why train with us?
    10 reasons to become a roofer”

    and if you click on the first tap of the Accordion on the right, you can see that the page automatically jumps to the top of the page.

    And that’s the case on desktop and mobile

    You are welcome to deactivate the plugins to test

    October 18, 2023 at 1:54 pm #1422900
    markmade

    Hello Ismael,
    There’s something wrong with the Accordion, the page shouldn’t jump up when you click on the tab

    October 20, 2023 at 3:37 pm #1423134
    markmade

    Hello Ismael,
    can you help me please?

    October 20, 2023 at 5:32 pm #1423159
    markmade

    Hello Ishmael,

    I found out that jumping to the top of the page when opening a tab in the Accordion only occurs if “Allow only one open toggle” (Accordion mode) is activated in the Accordion’s settings under “Behavior”.
    If you activate “Allow multiple open toggles (toggle mode)” then it doesn’t jump to the top of the page!

    I also deactivated all plugins and the problem still persists. I’m sure it’s not the plugins, but the current Enfold version. The problem did not exist before updating to the current version.

    October 23, 2023 at 3:21 am #1423356
    Ismael

    Hey!

    Thank you for the information.

    We are still uncertain about the cause of this issue. We will reach out to you once we have a better understanding of the problem. Please keep the option as it is for the time being.

    Cheers!
    Ismael

    October 24, 2023 at 6:24 pm #1423613
    Mike

    Hi,
    Thank you for your patience, on your /dachdecker/ page I changed the element to Accordion mode and added this css:

    .togglecontainer .single_toggle {
    float: none;
}

    and tested on desktop and mobile Android and the issue seems to be solved now.
    Please note that if you are testing with an iPhone it can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.
    Please check.

    Best regards,
    Mike

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