Hi,

Thanks for the update. I’ve imported the top level pages for you, please let us know if you should need anything else. Note that images are not included, but I’m guessing that you will replace them with your own anyway? If not, then you can download them from the demo pages by right clicking on the image and select to save them on your local machine.

Best regards,
Rikard

Hey Sven,

Sorry for the late response. The image seems to be resizing or responding correctly on smaller screens. Did you figure out the issue?

View post on imgur.com

Best regards,
Ismael

Hey Sonia,

Sorry for the delay. The theme automatically sets the quality of uploaded images to 100%, but this should not be the reason why the generated files are larger than the originals. Did you install any plugins related to images or compression?

If necessary, you can reset the image quality to the WordPress default by adding this code to the functions.php file.

add_filter("avf_jpeg_quality", "avf_set_quality_mod", 9999, 1);
add_filter("avf_wp_editor_set_quality", "avf_set_quality_mod", 9999, 1);
function avf_set_quality_mod($quality) { $quality = 70; return $quality;}

You may need to regenerate the thumbnails afterward.

— https://wordpress.org/plugins/force-regenerate-thumbnails/

Make sure to create a site backup or restore point before regenerating the thumbnails.

Best regards,
Ismael

Hey PhatJ,

Thank you for the inquiry.

There is no built-in option for this layout by default, but you can do it using the Grid Row element. In the Advanced > Developer Settings > Custom CSS Class field, add the class name “av-custom-grid-row-background”, and set the cell size to 2/3 – 1/3. Then, edit the first cell, add the class name “av-slanted-content-background”, and apply the following css code to create the diagonal background. Make sure to adjust the background image URL.

.av-custom-grid-row-background {
  background: url('IMAGE URL HERE');
  background-size: cover;
  background-repeat: no-repeat;
  background-position: center center;
}

.av-slanted-content-background {
  padding: 100px 20px 100px 60px;
  clip-path: polygon(0% 0%, 0% 100%, 64% 100%, 100% 0%);
  position: relative;
  z-index: 1;
}

.av-slanted-content-background .flex_cell_inner {
  width: 90%;
  padding-right: 180px
}

Best regards,
Ismael

Hey Diana,
Your site has this error: Updates: enabled – token has changed and not verified
When I verify your Token I get this error:
username Error code 403 received from Envato: Forbidden: – code: not_authenticated email Error code 403 received from Envato: Forbidden: – code: not_authenticated
This looks like Envato is not recognizing your Token, this could be if you have used the same Token on more than one site.
You can try to create a new token for this license, but note that Envato has a limit on the number of checks in a 24hr period. So you may need to wait 24hrs.
Envato is the licensor and we can not issue licenses, if you have further issues please contact Envato.
A quick way to update is to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey carlosa98,
We would not recommend importing a new demo on your site, as it will overwrite your current settings. It is best to create a second test site on your webhost or a localhost install, and then use the Avia Layout Builder Debugger to copy the page code to your live site and delete the elements that you don’t want.
Note that copying the page this way will not also copy the images, but you can always add your own images later.

Best regards,
Mike

Hey extraeyes,
The old version 5.6.6 will not automatically update, to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

For your other issue see this post.

Best regards,
Mike

Hey AlpineWeb,
It is showing on my install:

Try disabling all of your plugins and then reload the page. If that doesn’t help, include a admin login in the Private Content area so we can examine.

Best regards,
Mike

Hey amyncuih,
Typically you would change your Users ▸ Profile ▸ Profile Picture but this is linked to your profile picture on Gravatar and your email address.
To use a site specific profile image, use a plugin like User Profile Picture then upload your image in the profile:

and it will then show:

Best regards,
Mike

Hi,
It’s not showing as closed: https://wordpress.org/plugins/insert-headers-and-footers/

Best regards,
Mike

Hi,
If you are not using a child theme you could use the WP Code plugin then add a new snippet, in the top right corner use the PHP snippet as the code type:

and ensure that it is activated, then add the above code and save.

Best regards,
Mike

Hey extraeyes,
To make this font-size 20px

this css works:

#top #wrap_all .all_colors h2.woocommerce-loop-product__title {
	font-size: 20px;
}

but it will not remove the H2, which it sounds like this is what you want to do.
If you want this H2 to be a “p” instead, try adding this code to the end of your child theme functions.php file in Appearance ▸ Editor:

function change_woocommerce_product_title_tag_in_product_slider() { ?>
  <script>
(function($) {
  $(function() {
    function replaceElementTag(targetSelector, newTagString) {
      $(targetSelector).each(function(){
        var newElem = $(newTagString, {html: $(this).html()});
        $.each(this.attributes, function() {
          newElem.attr(this.name, this.value);
        });
        $(this).replaceWith(newElem);
      });
    }
    replaceElementTag('h2.woocommerce-loop-product__title', '<p></p>');
  });
}(jQuery)); 
</script>
  <?php
}
add_action( 'wp_footer','change_woocommerce_product_title_tag_in_product_slider', 99 );

Best regards,
Mike

Hi,
I did not find the css in your Quick CSS, so I added it for you:

and it is working now:

I don’t know what you want to do with the date, I don’t see this in your previous request. Hide it?

Best regards,
Mike

Hey swd,
Try converting your image into a .ico and name it “favicon.ico” and upload it via ftp or your webhost file manager to your root directory, the same place as your wordpress “index.php”
Then resubmit your site for crawling in your Google console, it may take a couple of days from Google to crawl again and update the listing.

Best regards,
Mike

Hey Andreotti,
Each license of Enfold is valid for one domain and any number of subdomains for that domain, or any number of localhost installs, that is a webhost installed on your local computer.
So if you are adding a subdomain site for a domain that you already have a license for, then you won’t need another license,
If you want to create a new site on a new domain, then you will need to purchase a new license.
To extend or renew your support please see here. You will need to login to your Theme Forest (Envato) and renew there. Or if you are going to purchase a new license anyways, then you can use the special offer to extend support to 12 months for a large discount:

Best regards,
Mike

Hey Andreotti,
To make a backup of your site, I recommend using your webhost backup tool and not a plugin. To find out about your webhost full backup tool, please ask your webhost.
Many webhosts automatically make a monthly backup with a option to also make one on demand when you request one, but you will need to ask them to know for sure. Note that you will want to make a full backup, the files and the database.
If you have the latest version of Enfold installed (7.1) and have followed these steps to create a Token (Please read the whole page, including drop down accordions) then you can install updates from within the theme panel at Enfold Theme Options ▸ Update If you have a old version of the theme like 5.2.1, then you will need to first manually update the theme following the steps below, and then create a Token for future updates.
To update a old version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New

after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue

then you will see the Theme updated successfully message.

Best regards,
Mike

Hey Sven,
Your site is reporting a 404 error (file not found) for your icon fonts:

This affects your social icons and the other icons on your page:

It looks like the only fonts loading are from this location: /wp-content/uploads/themepunch/gfonts/ which may be from a plugin, or perhaps your WP Rocket plugin is causing the fonts to not load.
The first step is to disable all of your plugins and check again. If this doesn’t help leave all of your plugins disabled and include a admin login so we can examine.
I see that you are using a child theme, if you have a old copy of header.php or footer.php in your child theme, please remove these, as this is the top reason for errors after updating.

Best regards,
Mike